A customer bought a $**.** necklace with tax the amount is $**.** she charged it and I...

GetHuman-kgartdec's Trouble Receiving a Payment issue with Square from October 2019

Help with my Square issue
The issue in GetHuman-kgartdec's own words
A customer bought a $**.** necklace with tax the amount is $**.** she charged it and I processed the charge. Then her friend bought one and payed cash. On my screen appeared that the charge did not go through but I was thinking it was the one that I just put in that the second customer paid cash so I pressed ok. When I went into my transactions the charge of $**.** was missing. Found customer and she went into her bank statement and it was deducted so she texted me a screen shot of that payment taken out of her bank which I did not receive. I need to talk to someone about how I get this money in my account...??? I would appreicate someone to get in touch with me.

GetHuman-kgartdec did not yet indicate what Square should do to make this right.

How GetHuman-kgartdec fixed the problem
I contacted customer and her bank showed the payment was not payed so she is going to send me a check...
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Square

Trouble Receiving a Payment issue
Reported by GetHuman-kgartdec
Oct 21st, 2019 - 3 years ago
Fixed
GetHuman-kgartdec shared how to fix
Seen by 12 customers so far
Similar issue to 14033 others
0 customers following this
Items needed
Name on account
Email address
Phone number
Last 4 digits of SSN
Billing address

Timeline

GetHuman-kgartdec started working on this issue
Oct 21st, 2019 12:26pm
GetHuman-kgartdec indicated the issue is not fixed yet.
Oct 24th, 2019 8:31pm
GetHuman-kgartdec confirmed the issue is fixed. Hooray!
Oct 25th, 2019 4:10pm
GetHuman-kgartdec indicated the issue is not fixed yet.
Oct 25th, 2019 4:10pm
GetHuman-kgartdec confirmed the issue is fixed. Hooray!
Oct 27th, 2019 10:24pm

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