My phone got messed up last weekend and won't turn on. My boyfriend sent me money for a...

GetHuman3690190's Account Access issue with Square from October 2019

Help with my Square issue
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Before contacting them, items GetHuman3690190 may need:
Name on account, Email address, Phone number, Last 4 digits of SSN, and Billing address
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman3690190's own words
My phone got messed up last weekend and won't turn on. My boyfriend sent me money for a new phone through cash app but I cannot access my account due to the fact that I can't receive the sign-in code(phone doesn't turn on) for my cash app account. I don't have an email connected to that account, only a phone number. I created a new account with my email address to contact support but that was over a week ago and no response. I really need the money on that account as soon as possible . Thank you.

GetHuman3690190 did not yet indicate what Square should do to make this right.

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Square

Account Access issue
Reported by GetHuman3690190
Oct 2nd, 2019 - a year ago
Not resolved
Seen by 4 customers so far
Similar issue to 13544 others
0 customers following this

Timeline

GetHuman3690190 started working on this issue
Oct 2nd, 2019 3:10pm

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