I had an account with the cash app and I lost the phone that had that account saved on...

GetHuman3634192's customer service issue with Square from September 2019

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The issue in GetHuman3634192's own words
I had an account with the cash app and I lost the phone that had that account saved on it I was unable to get into that account when I got another phone the customer service representative that I “spoke” with Via email described to me that I would be able to merge my new account from cash app with my old account that I was unable to access attached with my old phone that I lost and can no longer find or recover. Upon creating this merged account system they described to me I was unable to complete the process due to the fact that they stopped talking to me and responding with answers. So I took all the time to complete the requested information that they told me I needed to provide to them but they ceased contact with me after doing so And now I am unable to “merge” the accounts and or access my old account which is the only way I was told I could access the money in my account

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Square

Customer service issue
Reported by GetHuman3634192
Sep 23rd, 2019 - 2 years ago
Not resolved
Seen by 20 customers so far
Similar issue to 13288 others
0 customers following this
Items needed
Name on account
Email address
Phone number
Last 4 digits of SSN
Billing address

Timeline

GetHuman3634192 started working on this issue
Sep 23rd, 2019 6:29am
GetHuman3634192 indicated the issue is not fixed yet.
Sep 23rd, 2019 6:31am

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