I had an account with the cash app and I lost the phone that had that account saved on...
GetHuman3634192's customer service issue with Square from September 2019
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The issue in GetHuman3634192's own words
I had an account with the cash app and I lost the phone that had that account saved on it I was unable to get into that account when I got another phone the customer service representative that I “spoke” with Via email described to me that I would be able to merge my new account from cash app with my old account that I was unable to access attached with my old phone that I lost and can no longer find or recover. Upon creating this merged account system they described to me I was unable to complete the process due to the fact that they stopped talking to me and responding with answers. So I took all the time to complete the requested information that they told me I needed to provide to them but they ceased contact with me after doing so And now I am unable to “merge” the accounts and or access my old account which is the only way I was told I could access the money in my account
GetHuman3634192 did not yet indicate what Square should do to make this right.
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GetHuman3634192 indicated the issue is not fixed yet.
Sep 23rd, 2019 6:31am
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