I ordered * lb. of goat dewormer from Hoegger Supply Company. They sent me an invoice t...

GetHuman-hijones's customer service issue with Square from August 2019

Help with my Square issue
The issue in GetHuman-hijones's own words
I ordered * lb. of goat dewormer from Hoegger Supply Company. They sent me an invoice through Square which I paid on *********. The invoice number is ******. The receipt I received was the last correspondence. I have emailed on **** asking about order status. I received unsolicited advertising emails from andrew@aplfarms (same physical address as Hoegger Supply) but no response to my request. I have emailed andrew@aplfarms on **** since I thought, the company name had changed. No answer. Today, I am reading hundreds of complaints (including complaints with the Better Business Bureau which gave Hoegger Supply F status) about paid orders and no merchandise. People complain consistently that there is absolutely NO communication from this company. Phone goes to voice mail or is not picked up at all.*I would like either a refund or my product, please.

GetHuman-hijones did not yet indicate what Square should do to make this right.

How GetHuman-hijones fixed the problem
I disputed the charges on my credit card. Square needs to look at their customers. This company has an F rating with the BBB because they do not fulfill orders.
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Square

Customer service issue
Reported by GetHuman-hijones
Aug 3rd, 2019 - 3 years ago
Fixed
GetHuman-hijones shared how to fix
Seen by 5 customers so far
Similar issue to 12155 others
0 customers following this
Items needed
Name on account
Email address
Phone number
Last 4 digits of SSN
Billing address

Timeline

GetHuman-hijones started working on this issue
Aug 3rd, 2019 11:58am
GetHuman-hijones confirmed the issue is fixed. Hooray!
Aug 8th, 2019 6:29pm

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