I placed an order with Marvelous Mah Jongg on Jan. * for $***. I never received the ord...

GetHuman-kmaindus's customer service issue with Square from January 2019

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The issue in GetHuman-kmaindus's own words
I placed an order with Marvelous Mah Jongg on Jan. * for $***. I never received the order because the vendor failed to put the city, state, zip code and unit number of my office on the label. The packaged was returned to Marvelous MJ on Jan. **. Because I could not wait any longer for this product, I asked Kimberly Powell, the owner to cancel the order and issue a refund. She sent me a copy of the refund. When I checked with my bank, they notified me that apparently the refund had been stopped. I have tried to contact the vendor by text, phone and e-mail without success. Please tell me if that refund is still in place or if in fact it was cancelled. Thank you Anna Rosen*(***)***-****
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Customer service issue
Reported by GetHuman-kmaindus
Jan 15th, 2019 - 9 mons ago
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Jan 15th 3:26pm