To who it may concern at Square cash* cash app,**The information below details many att...
GetHuman-middlegr's customer service issue with Square from January 2019
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The issue in GetHuman-middlegr's own words
To who it may concern at Square cash* cash app,**The information below details many attempts to receive help from square cash*the cash app, the support team. The message below is one of about ** email attempts to receive help since at Thursday, Jan **, ****. **This matter has not been addressed and I would like my money returned to my bank account for ****.****Than you, *Judith Coleman***The latest email messages sent today, Jan. **, *****To whom it may concern* Milton, support team, customer service, supervisors of square cash*cash app, ***. Is your customer service support team all computers and computer responses? Does anyone care that I cannot get adequate help to resolve this problem, meaning, ****.** is received by me to Bruce Bonner, the recipient. Does anyone care? **I ask both questions because I or my friend can not receive any help, other than the initial responses regarding this problem, and the ***. ** that I specifically asked about sent to me, the ***.** resolved itself. Thank you for your initial responses again, however this problem of ****.** is still unresolved and I need to know what I'm dealing with on your site, square cash*the cash app?**I have emailed you many times now, with no response. I have looked up your customer number for help. I understand I can reach your customer person to speak to a live person with a code you send to me. ***. I am logged into my account AUTOMATICALLY and cannot access my password, I then sent multiple requests to square cash, your site to reset my password, nothing shows in my email from my many attempts, as I have not received your link to reset my password. Therefore, based on your structure of help to me* the customer, I will not be sent the code to enter when I call your customer service number, because I do not have a code, and your site has not sent the reset link, again, although I requested the reset link many times now... for hours days of trying to ask and receive help to no avail. ***. Please send the code to my email as I cannot reset my password because your site has not sent a link through my many requests. ***. More importantly, please resolve this issue of ****. ** with the person I sent the the money to and myself, as I am the sender. ***I want to speak to your customer service person to resolve the issue by phone. Yesterday when I logged into your cash app on my computer, I prompted to enter a code your site sent to me. Now, I am blocked because your site has not sent a reset link for my password in my attempts to receive the code you are instructing me to enter when I'm calling your customer service number..... nothing in regard to a code I need to receive from your site just to speak to you about this problems that probably I have emailed near ** times now.**No code, and I remain automatically logged in... still without adequate help from your customer service. This is really upsetting as you can probably guess from all of the many emails, hours, and days of me trying to receive help from your support team, and to successfully resolve this problem of my missing money I sent* my friend not being able to access his ****.**. **I want to know that there is better customer service than being ignored for days and money I sent in the cloud somewhere, or your app has kept my money. **Please call me at (***) ***-****. Again, I cannot type in a code you request on your customer line that operates Mon-Fri * am - * pm because your site will not send resent information for my password, although I need this entire matter resolved, your professional help is needed.*my email: *****@***.com*user name: $juju******Problem: Bruce Bonner, person I sent the money to cannot receive *****.** I sent. He's tried all steps your support team has suggested. He still needs his money I sent.*I sent you Bruce's email and phone number and asked several times for your team to please call him to help him solve this problem.**My sign in code you sent to me to log in to cash app from my computer yesterday: ***-*****I realize I am repeating myself as I am frustrated and disgusted by the lack of help. Now I can't access help via a phone call because you require a code a can not access. **Thank you for your prompt response and effective resolution of this matter* unable to access ****.*****Email resent to Milton below* support team staff who responded initially, this message was sent to him because I originally sent it to 'Danny* your sales team staff and he responded stating to contact the support team and cited the basic steps to help resolve the problem, which Bruce followed and they have not worked. **The email resent:*I’m Judith Coleman, I sent money and the friend can’t see the money sent on his cash app.*Please contact him to help him figure out how to see money sent to him and access the money, **Thanks!!!*My user name: $juju*****Judy **I sent Bruce Bonner ****.** this morning at *:** am, he cannot see on his cash app where it says “cash out “ as an option or see history of money sent to him, including *.** sent also this morning can you please help him understand how to use the cash app on his phone, his email: *****@***.com*Cell number: (***) ***-*****User name: $mymone***Judy
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