I need money in my cash app. The app won't let me log in without putting in the card info associated with the account. But I don't have that card anymore!!!!!!!

GetHuman1126144's customer service issue with Square from September 2018

5 views | 2790 similar | 0 following
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The issue in GetHuman1126144's own words
I just wanted to access the money in the account ... I cannot log in to cash app!!! It's asking me to type in the card number on file and I no longer have the card! I can't speak to any human without a customer code AND YOU NEED TO BE LOGGED IN TO GET THE CODE. I'M GOING CRAZY I NEED THIS MONEY!!!!!!
They have the WORST customer support if you can even call it that. I need to speak to a ******* human!!!!!!!!
I WANT THEM TO LET ME INTO MY **** ACCOUNT SO I CAN GET MY MONEY!!!!!
I used the app many times and just cause I got a new card and can't remember my old card info doesn't mean I should be locked out of the money I was sent!
I've been looking up how to get a ******* customer code to talk to support for hours now and I'm literally crying from frustration right now!!!!!!!!!!!!!!!!
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Square

Cash App
Customer service issue
Reported by GetHuman1126144
Sep 11th, 2018 - 2 years ago
Fixed
Seen by 5 customers so far
Similar issue to 2790 others
0 customers following this
Items needed
Name on account
Email address
Phone number
Last 4 digits of SSN
Billing address

Timeline

GetHuman1126144 started working on this issue
Sep 11th, 2018 1:49am
GetHuman1126144 indicated the issue is not fixed yet.
Sep 11th, 2018 1:50am

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