I attempted to process a card twice. It said declined on my end but charged the clients...

GetHuman-aaultima's customer service issue with Square from June 2018

Help with my Square issue
The issue in GetHuman-aaultima's own words
I attempted to process a card twice. It said declined on my end but charged the clients card two times. How do I refund his money to him and how do I get the transaction to go through on my end. The client sent me a copy of his debit card statement for proof that his card was charged
GetHuman-aaultima did not yet indicate what Square should do to make this right.
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Square

Customer service issue
Reported by GetHuman-aaultima
Jun 24th, 2018 - 4 mons ago
I have an issue with Square too
Fixed
Seen by 8 customers so far
Similar issue to 962 others
0 customers following this
Items needed
Name on account
Email address
Phone number
Last 4 digits of SSN
Billing address
Timeline
GetHuman-aaultima started working on this issue
Jun 24th 10:30pm
GetHuman-aaultima indicated the issue is not fixed yet.
Jun 25th 10:30am
GetHuman-aaultima indicated the issue is not fixed yet.
Jun 25th 10:34am