Square has been holding my deposits for a month now! They will not explain why. Only t...

GetHuman-clsurber's customer service issue with Square from May 2018

Help with my Square issue
The issue in GetHuman-clsurber's own words
Square has been holding my deposits for a month now! They will not explain why. Only that my deposits are deferred. They are asking me to submit documents that do not even apply to me. They have charged money from my client’s accounts and they are just holding it without cause. I have incurred several fees from my own bank due to lack of funds as I’ve waited for my deposits to go through. I’m a single mother and do not receive any financial support. So not having access to money that I have earned is absolutely ridiculous! I have attempted to call but am not able to speak to anyone without a customer code. When I try to get this code I’m told that one is not available for my account... dead end! Even though they don’t deserve a penny more of my money, I finally opt to just receive my money by instant deposit, which charges an additional *% of the total. They require that I link a card to the account for the instant deposit then they say they have sent an email that has a link which verifies the new card... well surprise surprise, that email never ever shows up, despite clicking the resend email link many times and of course I checked in spam.... another dead end!! I sent an email explaining everything * days ago and have not heard a thing. Why is it legal for them to be holding money that does not belong to them???
GetHuman-clsurber did not yet indicate what Square should do to make this right.
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How GetHuman-clsurber fixed the problem
They just finally deposited my money. They have not given an explanation of why they were holding my deposits. I was not even able to speak to someone on the phone despite many many attempts. I still have several bank fees that I got due to them holding my deposits for over a month. And I assume that I will just have to eat those. I will never use their service again.
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Square

Customer service issue
Reported by GetHuman-clsurber
May 22nd, 2018 - 6 mons ago
I have an issue with Square too
Fixed
GetHuman-clsurber shared how to fix
Seen by 16 customers so far
Similar issue to 302 others
0 customers following this
Items needed
Name on account
Email address
Phone number
Last 4 digits of SSN
Billing address
Timeline
GetHuman-clsurber started working on this issue
May 22nd 1:29am
GetHuman-clsurber indicated the issue is not fixed yet.
May 22nd 2:38am
GetHuman-clsurber indicated the issue is not fixed yet.
May 22nd 2:39am
GetHuman-clsurber indicated the issue is not fixed yet.
May 22nd 2:40am
GetHuman-clsurber indicated the issue is not fixed yet.
May 23rd 2:35pm
GetHuman-clsurber confirmed the issue is fixed. Hooray!
May 23rd 9:19pm