I am unable to login to play FFXIV, it states my ID or password is incorrect. I know wh...

GetHuman-tnabdull's customer service issue with Square Enix from May 2020

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The issue in GetHuman-tnabdull's own words
I am unable to login to play FFXIV, it states my ID or password is incorrect. I know what my ID is however not my password, I went to option forgot password to reset it, and the email that should've sent the code to do so stated the email I'm using isn't associated with the account. I tried again for my only other email account, to come to the same issue, stating this also isn't associated with my FFXIV account, I don't know this is possible as I only have the two. I went to submit an email but was informed by a friend that response wld take weeks and it may not be helpful, also called in and for the past three days the number says onserving holiday. I'd like assistance in recovering access to my FFXIV account and if possible editing what email is associated and updating my password and ID if possible

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Square Enix

Customer service issue
Reported by GetHuman-tnabdull
May 27th, 2020 - a year ago
Not resolved
Seen by 89 customers so far
Similar issue to 170 others
0 customers following this
Items needed
Account holder name
Account number (if applicable)
Email address on the account
Billing address

Timeline

GetHuman-tnabdull started working on this issue
May 27th, 2020 12:32pm
GetHuman-tnabdull indicated the issue is not fixed yet.
May 27th, 2020 4:38pm