Hello, recently I pre ordered the deluxe edition of Kingdom Heart * on disc. Upon launc...

GetHuman-reese_ha's customer service issue with Square Enix from February 2019

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The issue in GetHuman-reese_ha's own words
Hello, recently I pre ordered the deluxe edition of Kingdom Heart * on disc. Upon launch, I received the PS* pre order bonus, Midnight Blue Keyblade. Everything was fine until this morning, ******, I deactivated the PS account I was game sharing with. After doing this, I started up Kingdom Hearts again, and my Midnight Blue went missing. I have checked my storage and it says that I still have the keyblade itself on my playstation, but I have “lost the privilege to use it”. Is there a way to fix this issue so I can have it back?
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Square Enix

Customer service issue
Reported by GetHuman-reese_ha
Feb 7th, 2019 - 4 mons ago
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GetHuman-reese_ha started working on this issue
Feb 7th 3:38pm