I bought a Kingdom Hearts III Riku Bring Arts Figure at gamescom this week (on my last...

GetHuman1036921's customer service issue with Square Enix from August 2018

5 views
 | 
26 similar
 | 
0 following
Help with my Square Enix issue
First: share to improve GetHuman1036921's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1036921's next move: go to the Square Enix help center.
Square Enix doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1036921 will want to follow the link below to head to their help center. We will check on GetHuman1036921 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1036921 may need:
Account holder name, Account number (if applicable), Email address on the account, and Billing address
The issue in GetHuman1036921's own words
I bought a Kingdom Hearts III Riku Bring Arts Figure at gamescom this week (on my last day). When i got home i unpacked it and noticed that the hand that should hold the Keyblade doesn't even fit on the figure. The hole for that one hand is to small to put it on the figure.*I want to ask if it would be possible to get the hand exchanged. I really don't know what i should do. I am really sad that i can't use the keyblade for my figure.
GetHuman1036921 did not yet indicate what Square Enix should do to make this right.
I have an issue with Square Enix too
How GetHuman1036921 fixed the problem
We are waiting for GetHuman1036921 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Square Enix's attention and get better help faster. Tap below to get started.
Having Square Enix issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Square Enix email you?
This email address isn't valid
Follow this issue
See how GetHuman1036921 fixes it.
This email address isn't valid

Square Enix

Customer service issue
Reported by GetHuman1036921
Aug 25th, 2018 - 4 mons ago
I have an issue with Square Enix too
Not resolved
Seen by 5 customers so far
Similar issue to 26 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1036921 started working on this issue
Aug 25th 11:34pm