I bought a Kingdom Hearts III Riku Bring Arts Figure at gamescom this week (on my last...

GetHuman1036921's customer service issue with Square Enix from August 2018

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The issue in GetHuman1036921's own words
I bought a Kingdom Hearts III Riku Bring Arts Figure at gamescom this week (on my last day). When i got home i unpacked it and noticed that the hand that should hold the Keyblade doesn't even fit on the figure. The hole for that one hand is to small to put it on the figure.*I want to ask if it would be possible to get the hand exchanged. I really don't know what i should do. I am really sad that i can't use the keyblade for my figure.
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Square Enix

Customer service issue
Reported by GetHuman1036921
Aug 25th, 2018 - 4 mons ago
I have an issue with Square Enix too
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Seen by 5 customers so far
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GetHuman1036921 started working on this issue
Aug 25th 11:34pm