Square Cash Customer Service Issues

Archive 14

The following are issues that customers reported to GetHuman about Square Cash customer service, archive #14. It includes a selection of 20 issue(s) reported December 6, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I recently attempted to buy a clothing item online through Instagram. After making a purchase, the seller offered me a gift card and requested to send $[redacted] to my Cash App, which seemed strange. I provided my Cash Tag name and other details when they called me. Shortly after, I was unable to access my account. It seems my phone number and email were removed from the account, and the seller could no longer be reached via phone or text on Instagram, and their account disappeared.
Reported by GetHuman-ynnamcca on пятница, 6 декабря 2019 г., 2:42
I have been trying to get my identity verified on Cash App for almost a month now, but I have not received any confirmation from Cash App Support. After contacting support, I received a message from Linda at Cash App asking me to provide my ID and a selfie. I followed the instructions, but my identity still remains unverified. I am unable to use my account for purchases and need assistance to resolve this issue. Here are my Cash App details: Account Name: Linda Lea Minnich Cash Tag: $IntCargo1994 Email: [redacted] Phone Number: +1 [redacted] I am hoping for a prompt response to resolve this matter. Thank you. Yours faithfully, Linda Minnich
Reported by GetHuman-mayakim on пятница, 6 декабря 2019 г., 11:18
I recently discovered unauthorized withdrawals from my bank account that seem to be linked to a Cash App account. I do not have a Cash App account and do not plan to create one. I am seeking assistance to recover the stolen funds and address the criminal activity associated with this incident. I possess all the necessary information and can provide it upon your request. You can contact me via email at [redacted] I appreciate your help in resolving this matter promptly. Thank you.
Reported by GetHuman-swatbmor on суббота, 7 декабря 2019 г., 17:08
Hello, my name is Valerie Mustafa. I've been using Cash App for about a year. I uninstalled it last week and have been trying for about a week now to reinstall it on my phone. There is money that I need to receive from another Cash App user, but the download is taking hours to open up for me to receive the funds. The person sent me a screenshot showing the funds in my account, but even after checking daily, the funds have not shown up. Please assist me so I can receive the money owed to me. Thank you.
Reported by GetHuman4019196 on вторник, 10 декабря 2019 г., 15:23
I have suddenly lost access to my Cash App account. Despite numerous attempts to reach out to Cash App, I have not received any response. I am concerned if this restriction is permanent once imposed by Cash App. They mentioned a chargeback, a term I am unfamiliar with, but I suspect my account was compromised by Linn Osborne. I rely on Cash App for important transactions and seek assistance to understand the issue. My name is Michele Brindley, and you can contact me at [redacted]
Reported by GetHuman4074084 on вторник, 10 декабря 2019 г., 19:28
I hired a contractor who is not fixing his mistakes properly. I paid him $[redacted] on November 10th, and despite him coming back to my home multiple times, the plumbing issues in my downstairs bathroom persist. It has been over a month now since I have been unable to use that bathroom. He promised to return on December 2nd, but he never showed up and is not responding to my calls. He is also not honoring the ten-year warranty as promised.
Reported by GetHuman4074972 on вторник, 10 декабря 2019 г., 21:46
My bank account was compromised when my son, M. E., had unauthorized transactions on Dec 1. $[redacted] was taken from my account along with his initial cash app deposit. Although he reported the issue promptly, I am uncertain about following through with the new sign-in code provided via email. As I am hesitant to input my information due to the incident, I seek guidance on how to proceed. I, C. M., have been unable to access my funds for over 16 days, and am now reliant on my new bank card. The lack of human interaction from the bank is disheartening. I am anxious to recover my money and have it returned to my son's card.
Reported by GetHuman4103348 on понедельник, 16 декабря 2019 г., 12:21
I have been experiencing issues with Square Inc. withholding $[redacted] of my money for over [redacted] days now. Despite my numerous attempts to reach out through writing, texting, and calling, I have not received a satisfactory response. After being informed to wait until November 26, the date has long passed with no resolution. I have no chargebacks on file, yet Square Inc. continues to withhold my funds without proper explanation. I have joined thousands of others facing similar challenges. This situation, to me, feels like a scam as this is my money being held unjustly. How can I successfully retrieve my funds from Square Inc.? The financial strain is causing significant hardship, and I am in urgent need of assistance.
Reported by GetHuman-ninaal on вторник, 17 декабря 2019 г., 1:55
On December 14th, I was involved in a domestic violence incident. The next day, December 15th, my phone, which had the Cash App and my debit card linked to it, was stolen. On December 15th, at 11:34 PM, a charge of $42 was taken from my account without my authorization. The individual accused of the domestic violence incident, Amy H., took this charge. She resides at [redacted] Grosscup Ave., Dunbar, WV [redacted]. I have frozen all of my accounts and will be filing a police report.
Reported by GetHuman4112431 on вторник, 17 декабря 2019 г., 19:21
I completed work for a woman who sent me money through Cash App. However, after I finished the job and was paid, she canceled the transaction the next day, essentially getting the work for free. She then blocked my number. Cash App assisted her in this process. If my money isn't returned promptly, I will take legal action against Cash App for allowing fraud and theft to occur. I am expecting a quick resolution and the return of my funds.
Reported by GetHuman-pwoodall on четверг, 19 декабря 2019 г., 6:41
I don't have the Cash App, but my account keeps getting charged. It happened again, and I need it to stop. I also want to know who they are trying to pay so I can locate the source of this issue. I checked the Cash App, and my phone or email isn't linked to any account. I need information to dispute these charges; I will also contact my bank to address this on my end and prevent any future incidents.
Reported by GetHuman4121633 on четверг, 19 декабря 2019 г., 13:20
Hello, I am having trouble accessing my Cash App account because I previously registered with a phone number that I no longer have access to after changing it. I have tried using various email addresses to log in, but it keeps asking for the old phone number. My username is $Claudiaramirezzz. My father sent me $[redacted], and I am unable to access it. I urgently need assistance from customer service but have not been successful in reaching them. I would appreciate a prompt response to help me resolve this situation. Thank you.
Reported by GetHuman-clauditi on четверг, 19 декабря 2019 г., 20:41
I recently ordered a new debit card for my Wells Fargo account that is linked to my Cash App. Since then, I have been unable to add funds to my Cash App. I tried updating my bank details with the account and routing number, but the issue persists. Additionally, while I was on vacation, my Cash Card was overdrawn by $.85, and I cannot rectify this since I'm unable to add funds without a debit card. I have already sent three support emails regarding these problems but have not received any responses yet.
Reported by GetHuman4148445 on вторник, 24 декабря 2019 г., 20:36
I had set up a Cash App account under [redacted], and used the code $Margaretgreen. However, I am unable to access it now with that email. Could you please link this account to my current account lamarfranks1q under the name Donte F.? I use this account to send money to my grandmother, and if you check the transactions, you'll see many transfers from my old account to this one. There is $50 sent for Christmas that is currently stuck in limbo.
Reported by GetHuman4155979 on четверг, 26 декабря 2019 г., 21:34
I am requesting the immediate return of the $2,[redacted] owed to me. Plumb Krazy, your client, performed a job for me in July but never completed it, leaving my property in a dangerous and unfinished state. I withheld payment due to his failure to fulfill his obligations. Plumb Krazy and I resolved the matter through legal representation, and he has been paid in full. Therefore, the $2,[redacted] currently being held during the dispute resolution process does not involve you or Plumb Krazy. Kindly expedite the return of these funds to me, as they rightfully belong to me. My name is Pam Shedd, and you can reach me at [redacted]. Thank you for your attention to this matter.
Reported by GetHuman4159022 on пятница, 27 декабря 2019 г., 14:17
On December 19th, $[redacted] was taken from my bank debit card with a description stating "CASH APP." I disputed this charge as fraudulent because I have no knowledge of this transaction and was unaware of Cash App until now. Recently, I received a debit card in the mail from Cash App with my first name handwritten and a username "$keithrasmussen3" below it. I am perplexed by this as I never signed up for such service and wish to resolve this matter promptly. Unfortunately, I am unable to find a way to contact a representative to address this issue. I am eager to speak with someone to retrieve the stolen $[redacted] and ensure that my bank accounts are secure from any unauthorized access in the future.
Reported by GetHuman4161830 on пятница, 27 декабря 2019 г., 21:56
I received a Cash App Visa debit card today in the mail, but I did not open an account with them. I suspect this is a case of identity theft. I have been unsuccessful in contacting Cash App to report this issue because my email and phone number do not match the account details. I am not active on social media, so I am unable to reach out to them through that platform either. It is frustrating that there is no phone number available to contact Cash App. All I want is to inform Cash App about this fraudulent account and have it closed. Any assistance would be highly valued.
Reported by GetHuman-paineint on суббота, 28 декабря 2019 г., 2:23
I made an error sending money to the wrong recipient. Despite my numerous attempts to retrieve the funds, I have not received any responses from your team except for one representative who mentioned they could assist if provided with the correct information. The funds were intended for: Cashtag: $Sfinney427 Name: Susan Finney Phone Number: [redacted] I have provided this information to the representative via email but have not received any further communication.
Reported by GetHuman4179743 on вторник, 31 декабря 2019 г., 16:48
I had a stay at the Dream Downtown Hotel on August 24th, [redacted], and my one-night room charge was $[redacted].82. I used my Cash App card for payment at that time. Recently, on December 13th, I got an email from Cash App indicating a negative balance of -$97 due to a dispute they initiated about the August charge. They said a provisional credit of $[redacted].82 was applied but then withdrawn when the dispute was resolved. I am questioning the necessity of this dispute as the room charge was settled months ago. I requested proof of the supposed credit, notification of this credit, and instructions not to use it, but I have received none. Now, after a week of no response from customer support, I am frustrated with the lack of communication and apparent mishandling of my funds by Cash App before the holidays.
Reported by GetHuman-lamarwar on четверг, 2 января 2020 г., 15:15
I discovered my cell phone was stolen on November 2nd. Since then, I hadn't used the app until yesterday when I found it open under the name Joshua Brown, an accomplice in the theft. I had to change my password to regain access and noticed unauthorized charges that occurred post-theft. Some charges went through while others were denied, resulting in a financial loss that I urgently need to recover. I am not tech-savvy and feel frustrated by the lack of available human support. I urgently need assistance to resolve this issue and retrieve the funds taken from my bank account via the cash app. Your prompt response and help are greatly appreciated in addressing this matter. Thank you. ~ Jon S. Olson
Reported by GetHuman4201761 on суббота, 4 января 2020 г., 21:14

Help me with my Square Cash issue

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