My payment for a plane ticket with on ******* failed - no ticket issued. But...

GetHuman2323351's customer service issue with Square Cash from February 2019

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The issue in GetHuman2323351's own words
My payment for a plane ticket with on ******* failed - no ticket issued. But the amount of $***.** was removed from my Cash App account. I spoke with delta, they did not receive those funds. I made a report through Cash app and got a vague response that money would be returned with the 'problem' was fixed.*Now, ** day later, still no $. When I contact cash app support, it says my case was closed because i haven't contacted them in over a week. *I want to know where my money is and what is being done to address this issue.*The fact that there is no options to speak to anyone one the phone is ridiculous and extremely disappointing.
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Square Cash

Customer service issue
Reported by GetHuman2323351
Feb 28th, 2019 - 3 mons ago
I have an issue with Square Cash too
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GetHuman2323351 started working on this issue
Feb 28th 3:48am