I suspect fraud on my account. I sent $*** to my daughter last Friday and she called me...

GetHuman-nitacapr's customer service issue with Square Cash from January 2019

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The issue in GetHuman-nitacapr's own words
I suspect fraud on my account. I sent $*** to my daughter last Friday and she called me on Sunday saying she did not get it*. I went to my history in Square app and it shows * failed attempts to bogus recipients (Not in my contacts list) HOWEVER my bank does show a deduction from this bogus transaction from my bank account, same day. So it was not "Failed" as Squareapp software says in my transactions reqistry. Consequently I had to resend the $*** again because my daughter needed this money.. Now, am I out the $*** dollars? My bank account said they could not help me file a fraudulent claim because dthis is a *rd party transaction site, that their hands are tied and they could do nothing about it. That I had to dispute directly with Squareapp, great. Now I find out there is no customer service, nor a phone number. Double great. **I would assume that if fraud was suspected and Squareapp caught it, that I would be refunded the $*** back into my account, because both the transactions show as a failed attempt their end. Wouldn't they send me a message inside the app that would say something to that effect? Anything stating my money will be refunded to me with *-* businss days?................................................I am definitely not happy with how they have this set up as a non customer service site. If I ever choose a site like this again, I will definitely read the fine print.
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Square Cash

Customer service issue
Reported by GetHuman-nitacapr
Jan 15th, 2019 - 9 mons ago
I have an issue with Square Cash too
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Seen by 5 customers so far
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GetHuman-nitacapr started working on this issue
Jan 15th 9:59pm