Money was deposited into ATM for cash card but wasn’t applied to my account. The bank s...

GetHuman1788059's customer service issue with Square Cash from December 2018

4 views | 9988 similar | 0 following
Help with my Square Cash issue
GetHuman1788059's next move: try the Square Cash help center.
Square Cash doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1788059 will want to follow the link below to head to their help center. We will check on GetHuman1788059 later to make sure it's all set or try to help escalate.
The issue in GetHuman1788059's own words
Money was deposited into ATM for cash card but wasn’t applied to my account. The bank said that would have to contact you all. The bank was having an issue with their ATM. The bank is saying that the transaction is not going to show on your end because it didn’t process completely. I can’t file a dispute with them because the money “technically” wasn’t being deposited into a PNC account. In order for them to even return my money, I have to have already filed a dispute with you all, and they have to hear from you that there is a dispute. When they do their count down of the ATM, it is going to show that there is an excess amount of $****. Unless they have proof of my dispute with you all, they won’t know where to send the money. They can verify everything on their end, but they can’t do it until they have received the dispute from you all. I spoke with Colbi Pickens at the bank, her email is *****@***.com. She said that you can email her and she can further explain what she needs

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Square Cash

Customer service issue
Reported by GetHuman1788059
Dec 18th, 2018 - 3 years ago
Fixed
Seen by 4 customers so far
Similar issue to 9988 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Last 4 digits of Social Security number

Timeline

GetHuman1788059 started working on this issue
Dec 18th, 2018 9:56pm
GetHuman1788059 indicated the issue is not fixed yet.
Dec 18th, 2018 9:59pm

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