GetHuman1723326's customer service issue with Square Cash from December 2018
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The issue in GetHuman1723326's own words
Transfer money from my app to my bank card so I could get gas and go home. That didn't happen. ... I went to send $**.** out of my cash app to a NetSpend card. Not nowing NetSpend wasn't a compatible card, well if it isn't compatible it shouldn't go further than "that isn't allowed" but it did, I had my NetSpend account and routing info under my bank account, because that's the only bank card I have. If they aren't compatible, why did it allow me to put it as my bank account? I went to send the money from the app to my NetSpend card and it told me that I can't use that card, but instead of cancelling it, IT sent all of my money to an incompatible account and is saying pending deposits Tuesday. I've emailed * times, I got * reply early this morning asking for all of the info and now nothing. I'm livid, that's literally all the money I have. Square needs to get some sort of customer service, and needs to make it so that this doesn't happen anymore. They also need to return my money. I don't know who gave these people a business, let alone one dealing so much with peoples literal identity and all they have. I don't get how people can be running a company that has clearly been messing with people's lives for awhile now and they just don't care.
Is that they don't know what this is doing to people when it happens. I slept in my car last night because I couldn't get the gas I need to go home, it's only ** degrees now and it's noon. I only slept in my car, I still haven't been able to make my way home. The sad part is, sleeping in my car doesn't compare to kids that probably aren't eating or have clean clothes because a company wants to be trash
Stop taking people's money, HELP THEM WHEN THEY ASK FOR IT.
I've been a customer for over * years. Now I'm sick and tired of this bs
NOT HAVING MY **** MONEY**If you need the account holder info and account number and anything else from me in order to resolve it. ANSWER YOUR CUSTOMERS
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