My cash card information has been stolen and the individual with my information has mad...

GetHuman1371336's customer service issue with Square Cash from October 2018

Help with my Square Cash issue
The issue in GetHuman1371336's own words
My cash card information has been stolen and the individual with my information has made TWO online purchases with Home Depot in the past two days. It has put my account into a negative balance. I have been sending support emails several times a day, and no response. *I want the last two transactions in my history refunded to me immediately. I did not make these purchases. I thought Cash App was the safest way to shop online, since you aren't able to spend more than what you had available in your balance, but I guess that's only true for legitimate users, because whomever has stolen my information has made purchases that have exceeded my balance. I've recommended this app to so many of my friends and acquaintances, assuring them that it's the safest way to shop online. Evidently, that's not true, because if I had never downloaded the app and used my bank card for online purchases, my funds would have already been returned by simply making one phone call. But no, here I am, sending my SEVENTH email to support.
GetHuman1371336 did not yet indicate what Square Cash should do to make this right.
I have an issue with Square Cash too
How GetHuman1371336 fixed the problem
Go to FB and contact Square. After * days, * total emails I sent them to resolve the issue. I decided to go to FB. I sent a message to Square, the mother company. They contacted the Cash App customer service with my complaints and issue. Cash App sent me an email within the hour, letting me know that Home Depot did in fact double charge me, and replenished my balance*refunded the money taken.
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Square Cash

Customer service issue
Reported by GetHuman1371336
Oct 18th, 2018 - a mon ago
I have an issue with Square Cash too
Fixed
GetHuman1371336 shared how to fix
Seen by 11 customers so far
Similar issue to 6811 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Last 4 digits of Social Security number
Timeline
GetHuman1371336 started working on this issue
Oct 18th 7:27pm
GetHuman1371336 shared this issue with friends on Facebook
Oct 18th 7:38pm
GetHuman1371336 indicated the issue is not fixed yet.
Oct 20th 12:21am
GetHuman1371336 indicated the issue is not fixed yet.
Oct 20th 12:23am
GetHuman1371336 indicated the issue is not fixed yet.
Oct 20th 12:24am
GetHuman1371336 indicated the issue is not fixed yet.
Oct 20th 12:25am
GetHuman1371336 shared this issue with others over email
Oct 20th 12:26am
GetHuman1371336 indicated the issue is not fixed yet.
Oct 20th 1:49am
GetHuman1371336 indicated the issue is not fixed yet.
Oct 20th 6:25pm
GetHuman1371336 confirmed the issue is fixed. Hooray!
Oct 20th 8:30pm
GetHuman1371336 indicated the issue is not fixed yet.
Oct 20th 8:35pm