Square Cash Customer Service Issues

Archive 5

The following are issues that customers reported to GetHuman about Square Cash customer service, archive #5. It includes a selection of 20 issue(s) reported September 19, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Good evening, I am reaching out regarding a recent issue with my Cash App account. On September 3, [redacted], at 9:33 am, my account was compromised, and two unauthorized transactions of $[redacted] each were made. I have already contacted my bank and my cell phone provider, MetroPCS, as my phone was also affected. Despite creating a new Cash App account, I have not linked any banking information yet. My bank is in the process of reversing the fraudulent charges. For assistance, please refer to my email, [redacted], and note that the last 4 digits of the card are [redacted], with the last 4 of my social security number being [redacted]. I have been advised to destroy the card associated with the unauthorized transactions. Your prompt attention to this matter is greatly appreciated.
Reported by GetHuman1168326 on Wednesday, September 19, 2018 10:33 PM
My spouse, Virgil M., received $[redacted] from Ralph C. yesterday via Cash App. Unable to withdraw the funds, I reached out to a toll-free number that appeared to be associated with Cash App. Following their advice, we transferred the money to their manager to resolve system issues. Despite this, the funds have not reached my husband's account. I have contacted Cash App multiple times but have not received a response. Is there a helpline I can reach for assistance? Additionally, where has the $[redacted] gone? Virgil is now unable to access Cash App. I am concerned about the current situation with your platform.
Reported by GetHuman1170415 on Thursday, September 20, 2018 1:21 PM
I mistakenly sent $66 to the wrong username on Cash App. When I reached out to what I believed was Cash App's support number, I was advised to add $[redacted] to my account in order to process a refund. Subsequently, my account was deactivated, and they instructed me to create a new one. I was asked to add another $[redacted] to the new account for the refund process, which I couldn't afford. Trying to find a different solution, we contacted my sister, and they told her they could refund the money to her but only after she added $[redacted] to her account. Unfortunately, we never received any refunds, and it seems like both of our Cash App accounts have been deactivated.
Reported by GetHuman-tnjenkin on Thursday, September 20, 2018 8:22 PM
I recently had a payment on my CashApp $ceocypha account declined by $AudreyChu without any explanation. Despite reaching out to customer support, I have not received any useful information on resolving this issue. I turned to CashApp for receiving payments due to past problems with PayPal, only to encounter difficulties with your platform as well. Such setbacks are affecting the professionalism and standing of my freelance digital marketing business, which caters to independent artists. I am unsure if my account has any restrictions or if there is a hold in place causing this problem. It is disheartening to seek help and receive generic responses that do not address my concerns, even after emailing CashApp support.
Reported by GetHuman-cyphawor on Saturday, September 22, 2018 7:29 PM
I purchased gas for $31 at a gas station, and to my surprise, $[redacted] was frozen in my account, leaving me with a total of $[redacted]. I reached out to Cash App for assistance, and after following instructions from a female representative to sign out and restart my account, my balance dropped to $0. When I called back, a male representative was unhelpful, used inappropriate language, and abruptly ended the call. Despite numerous attempts to get help and a total loss of $[redacted].79, my issue remains unresolved as they continue to disconnect my calls. The support number I dialed was [redacted]. Urgently seeking a callback or an explanation via email as my funds are now missing from my account.
Reported by GetHuman-darcworl on Saturday, September 22, 2018 7:40 PM
I am writing to address a concerning issue regarding a payment made to Kristine Harris regarding BTS tickets for an event at the Fort Worth Convention Center. Despite paying $[redacted] for a ticket supposedly transferred under my name, no actual ticket was available for pickup at Will Call. The ticket was essential for my daughter, who had saved for this event. I urge for a refund as Kristine Harris appears to have fraudulently sold a fake ticket. Our Credit Union of Texas has already been informed, and your prompt attention to this matter would be greatly appreciated. Best regards, Frederick N. from Dallas, TX.
Reported by GetHuman-fjnelle on Wednesday, September 26, 2018 4:06 AM
Hello, my name is Joseph M. I used to have a Cash App account under the username JoeyGreenBacks, but I deleted the app since I wasn't using it anymore. Yesterday, my friend Darius D. sent me $[redacted] through the app, his username is tylerhillcompany. I'm unable to access my old account for some reason. I urgently need that money, and if it's not going to my bank account tomorrow, I would like to know why as it usually arrives instantly. I have sent five emails in the last 24 hours seeking a solution. I tried to find a contact number, but I could only find automated options without speaking to a live person. Thank you.
Reported by GetHuman1217204 on Thursday, September 27, 2018 1:04 PM
I believe someone has linked my debit card to another Square Cash account without my knowledge. The email associated with the unauthorized account starts with MAR @Gmail.com, which is not mine. My legitimate Square Cash account is under the email Roneshia Brandon22 @gmail.com. To address this issue, I need to report and close the unauthorized account. Consequently, I will also be canceling my debit card. The unauthorized account has been making unauthorized transactions and causing me to be double charged through Square Cash. I have noticed four instances of double charges: one for $20, another for $20, and two more for $80 and $50 each. I am seeking a refund for all the overcharged amounts. Thank you for your assistance in resolving this matter.
Reported by GetHuman1219539 on Thursday, September 27, 2018 8:22 PM
I've been experiencing issues with my account for a few weeks now. There has been $50 deducted from my account, and I had to cash out to rectify it, even though I was informed by your help desk that I was the one initiating this, which I did not do. After multiple attempts to resolve the matter, I was advised to close my account, which I tried to do today by uninstalling and reinstalling the app. However, when my daughter-in-law, Jasmine S., tried to send me $50, she keeps receiving failed attempt notifications. This situation is becoming increasingly frustrating as I've been using Cash App smoothly for over a year without any issues. Before considering discontinuing its use, I would greatly appreciate some assistance in resolving this problem.
Reported by GetHuman-areuliab on Friday, September 28, 2018 7:28 PM
I sent my daughter, Keilah Castleberry, a $[redacted].00 request on the 23rd of the month, which was a Sunday. She sent the money but did not accept the request. Instead, she just sent the money, not accepting the request. The money did not arrive in my account and remained pending for five days until I canceled the request. I realized that Keilah needed to accept the request, which she did not do. I tried to refund the money to her account but could not find a way to do so on CashApp. I might have made a mistake by canceling the request. Square Cash withdrew $[redacted].00 from Keilah's account, but it did not deposit into mine. I am unable to reach a customer service representative for assistance. Please refund the money to Keilah's account or release it to mine. Thank you for your attention to this matter, Cubetta Kennedy
Reported by GetHuman-qbrocks on Friday, September 28, 2018 11:31 PM
My brother sent funds through Cash App for my textbooks, and we both received confirmation. When trying to cash out, the funds were missing, and my brother couldn't cancel. After sending emails and trying various routes, only robotic responses came back. In desperation, I found a phone number online, but was rudely treated by individuals with foreign accents. They asked me to purchase a 16-digit card with the same amount due to alleged fraud on my account, offering $[redacted] extra. Sensing fraud, I declined and was met with cursing and harassment from them calling from different numbers. It is evident there are issues with Cash App, and I am uncertain if the money still exists. They possessed information I shared with Cash App, confirming bank account details and associated emails. The offer to pay for trouble raised red flags as U.S. companies typically don't do that. Be cautious with Cash App, as this experience was unsettling.
Reported by GetHuman-gigipaul on Saturday, September 29, 2018 9:08 PM
Yesterday, I noticed that my card was used four times at different vendors without my authorization, totaling $86.75 in transactions. I contacted the help desk and spoke with a person named Sam. He instructed me to buy a $[redacted] Google Play card from Wal-Mart to get a refund of my money, which seemed strange. Sam mentioned that my funds were used to purchase bitcoins without my permission. I am seeking a refund for these unauthorized transactions. I did not approve any purchases on my account. Sam mentioned that I would not receive a refund unless I borrowed money from my Chase account, boss, or a family member. He did not attempt to assist with returning my funds. This situation has left me extremely frustrated and upset.
Reported by GetHuman1237734 on Sunday, September 30, 2018 9:05 PM
I am concerned about the delay in my funds being returned after a declined transaction. It is frustrating that my money is being held when it should not have been deducted from my bank account in the first place. I would like my money back promptly. I am disappointed with the lack of customer service and unable to contact anyone by phone for assistance. I plan to report this issue to the consumer credit and attorney general's office as it seems unjust to withhold my own funds. Please refund my money without further delay.
Reported by GetHuman-bleuang on Monday, October 1, 2018 9:52 PM
Today, I received a call from Cash App's automated system alerting me that my account may have been compromised. The caller claimed to be from the security department and insisted I provide my PIN over the phone. I refused, stating that Cash App representatives should not request this information over the phone. The caller became frustrated when I did not comply and threatened that if anything were to happen, I would be held responsible. This situation has left me worried as I inadvertently shared details linked to my bank account. I believe there may be a security breach. I urgently need someone from Cash App to reach out to me to address this issue promptly, or I will have to discontinue using the service.
Reported by GetHuman-ninjaca on Tuesday, October 2, 2018 6:15 PM
Hi Cash Support, I've noticed a charge on my account that I did not authorize from a merchant I've never visited, Continenta Club. The transaction was on 09/13/[redacted] for $[redacted].00. I contacted the merchant on 09/21/18, and they redirected me to my bank, which led me here. I have never encountered this issue with my Cash App card before, but had a similar problem with my Citi account linked to Cash App. I would appreciate your prompt assistance in resolving this matter and returning the funds to my account. Please reach out to me via email or phone at [redacted]. Regards, Maddox
Reported by GetHuman-clemonma on Thursday, October 4, 2018 5:37 PM
I have reached out twice via email regarding this matter. I am surprised by the lack of a customer support phone number, leading me to believe there might be a lack of transparency. Despite my emails, I was only asked to re-submit the same information. I am owed $[redacted].26, which I find to be a considerable amount to simply disregard. I request prompt resolution or contact, or I will escalate this to corporate. This money is crucial for my rent, and the absence of a reliable phone system for assistance is frustrating. I am considering discontinuing the use of this app due to this unacceptable situation.
Reported by GetHuman-tyshauna on Friday, October 5, 2018 2:04 PM
I am able to successfully complete the first step of verification using my cell phone code, however, I encounter issues with the second step verification no matter which method I select. I have accurately verified the credit card details and the bank account information, but the verification process fails to go through. The cell phone verification is directed to an office line at my place of business, which is a landline and does not provide a code. Moreover, the cell phone verification prompts me to verify from a number different from the one I used to log in. Even when I use the secondary 4-digit pin, it does not work. It appears that all my information has been reset or there may be a system error. Despite providing the last 4 digits of the credit card during the verification process, it still does not pass. Whenever I try to reach customer support, it requires me to log in again, leading me back to the same cycle of verification.
Reported by GetHuman-mocheng on Friday, October 5, 2018 7:01 PM
I am facing a similar issue that many others seem to be experiencing. Upon researching online, I found that some individuals have had this problem too, and they mentioned that customer support was able to resolve it successfully. I have deposited money into my cash card without any issues multiple times. However, I encounter a message stating "this transfer failed" repeatedly and randomly for a varied duration. Strangely, a few days later, the transfers go through without any problems. I am perplexed by this situation as my card has sufficient funds, and there doesn't appear to be a valid reason for the failure. Interestingly, I can still make online purchases using the same card, except for adding cash, which consistently fails. Some users mentioned that reaching out to customer support helped them reset their accounts and resume adding funds normally. My main goal is to have this issue resolved promptly, regardless of the method used.
Reported by GetHuman1284966 on Monday, October 8, 2018 5:27 PM
Last week, I made a transaction at a retail store, but seven days ago, it showed my card as invalid. Even after they attempted it again with the same result, I couldn't get the items. Strangely, Cash App deducted the funds from my card. Despite the merchant's tech support checking and finding no deduction on their end, Cash App hasn't responded to my submissions of the screenshot showing the failed transaction. It's frustrating that I haven't received my refund yet.
Reported by GetHuman1302478 on Tuesday, October 9, 2018 3:13 PM
I am struggling to open both a business and personal account, and it has been a frustrating experience. Comparatively, I could open bank accounts with lines of credit in less time. Unfortunately, I can't access support as I exceeded the sign-in attempts. I am unable to choose between business and personal accounts, nor can I contact support without being logged into the app for a call-in code. Despite my willingness to prove my identity, I am banned for 24 hours from the app. It has been four hours since I submitted a ticket with no response. While the front of my driver's license scanned quickly, the back did not scan properly, even under ideal conditions. It's been a disappointing experience, especially considering that even PayPal had better customer service in its early years.
Reported by GetHuman1305039 on Tuesday, October 9, 2018 8:31 PM

Help me with my Square Cash issue

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