The issue will not be resolved until I get my five hundred dollars back! The incident o...
GetHuman1145723's customer service issue with Square Cash from September 2018
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The issue in GetHuman1145723's own words
The issue will not be resolved until I get my five hundred dollars back! The incident occurred three weeks ago and I am yet to speak to an actual person. However, the company DID have time to unlink my phone from the app causing all past transactions to disappear. THANKFULLY I ALREADY HAD PICTURES FOR PROOF. Square Cash is a well know and respected company, all I want is what rightfully belongs to me to be *Returned.... & that's FIVE HUNDRED DOLLARS. I've been contacted through email twice but the messages are vage and appear computer generated. No I was not assisted with the issue. On Friday August thirty-first, I attempted to send money to my mother. I noticed I made a mistake and canceled the action. Somehow the action went through anyway. I called my bank Navy Federal and alerted them of the issue. Then contaced your customer service department through a number listed online(DO NOT CALL ANY NUMBER ASSOCIATED WITH CASH APP, THESE PEOPLE ARE PROFESSIONAL SCAMMERS)! While online with a "representative of Cash App " my account was hacked, while my card was unlinked. Someone was able to send*receive money from my account & now I'm $ FIVE HUNDRED in the whole because of it! Talking to"customer service" was useless they asked questions that did not relate to the problem. I had TWO cards on file & the rep kept asking for my other card number (that didn't relate to the issue). Then I was asked for the last four of my social security number, after I didn't provide the information the rep became very upset. While speaking with the company rep, I received THREE calls that I didn't answer because I was attempting to get my money back. Then I received this message from Navy Federal: NFCU Card Fraud Dept: Did you use card ending **** at SQC*SAJMIRA PERO on ******** for $**.**? Yes, reply *. No, reply *. STOP to opt out. HELP: *-***-***-****. Thank Godi alertedmy bank of the issue& I was about to deactivatethe cards quickly. ***What annoys me most is I recieved a call today Sunday,September second, around five-thirty from someone claiming to work for Cash App, and wanting to provide me a refund BUT I needed to buy a fifty dollar Micheals Craft store gift card for me to get a refund. That alone makes no sense, why would I purchase something to recieve a refund of MY OWN WELL EARNED MONEY! I declined and he encouraged me to buy whatever kind of card I'd like. I hung up and he called back several times from a restricted number. *DELETE THE APP IF YOU WANT TO KEEP YOUR MONEY! (I will continue to post this ON ALL SOCIAL MEDIA SITES DAILY until I get my money back! ****- Your Cashtag & phone number**TomekaSMcCoy **- Sender’s phone number and email address* *****@***.com **- Recipient’s phone number and email address**Unknown **- Identifier of the transaction (which can be found in your app activity)**SajmiraPerona EABKW** **.****SajmiraPeronaJQBPAA* **.****SajmiraPerona JAWPNB* **.****SajmiraPerona EQWPAAE **.**** ECRKAK* *****- Date of the transaction you’re inquiring about**ALL TRANSACTIONS ON ********Because I work HARD FOR MY MONEY & YOU'RE SCAMMING REPS SHOULD DO THE SAME!*Because I have bills and ADULT OBLIGATIONS!
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