Money Vanished Into Your Pockets

GetHuman-mamafree's customer service issue with Square Cash from July 2018

6 views | 2258 similar | 0 following
Help with my Square Cash issue
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Square Cash doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-mamafree will want to follow the link below to head to their help center. We will check on GetHuman-mamafree later to make sure it's all set or try to help escalate.
The issue in GetHuman-mamafree's own words
Send my son money ... I accidentally sent my son $** through your app. The problem with that is he never finished setting up his account, because his debit card was not an accept debt card on your end. If you ask me, the payment should not have gone through, since his account wasn’t finish being set up. I then put my card on, to finish setting up his account, thinking the money would come back to me, but it didn’t. On my account, it says “Refund Failed” for the $** transaction. I looked at my son’s Cash app account & he had no history of receiving $**. So where is it? It’s not in his Cash App history & in my Cash App history it says “$** Refund Failed”. Neither one of us has this money. Please fix this problem! Thank you!
It came out of my account to them, but my son’s account wasn’t set up. I sent it there by mistake.
My money back in my account, since I sent my son his money through Pay Pal.
I use the app all the time, but I can use Pay Pal instead, since I never had an issue with them.
Tried disputing it with my bank, but they sent proof I sent the money. The problem is, where is the proof that it was cashed out?
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Square Cash

Square Cash App
Customer service issue
Reported by GetHuman-mamafree
Jul 18th, 2018 - 2 years ago
Fixed
Seen by 6 customers so far
Similar issue to 2258 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Last 4 digits of Social Security number

Timeline

GetHuman-mamafree started working on this issue
Jul 18th, 2018 10:04pm
GetHuman-mamafree indicated the issue is not fixed yet.
Jul 19th, 2018 3:02am
GetHuman-mamafree indicated the issue is not fixed yet.
Jul 21st, 2018 11:48pm
GetHuman-mamafree indicated the issue is not fixed yet.
Jul 21st, 2018 11:54pm
GetHuman-mamafree indicated the issue is not fixed yet.
Jul 21st, 2018 11:54pm

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