My son purchased tickets to a baseball game and paid using Square Cash App. The perso...

GetHuman-bpinter's customer service issue with Square Cash from June 2018

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The issue in GetHuman-bpinter's own words
My son purchased tickets to a baseball game and paid using Square Cash App. The person selling accepted the payment and then never sent the tickets. We contacted her repeatedly and she said via text that she sent the email with tickets, but never did. When my son contacted her over and over again before the sporting event started she no longer replied. I sent a text and called that same number and have gotten no response. This is FRAUD and STEALING and I expect that our money should be returned. My son contacted Cash App's customer service and sent the other person's cash tag, time of transaction and other details and has only gotten a response back saying that the only thing he can do is cancel the payment, but if the other person has accepted there is nothing else that can be done.**That is unacceptable! If she has done this to us, I am sure it has been done to others and will continue until she is apprehended. I expect that Cash App would want to aggressively go after anyone that is using their application to commit FRAUD. How do we proceed to stop her and get our money back. The total amount she stole from us is $***. Thank you for your help.
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Square Cash

Customer service issue
Reported by GetHuman-bpinter
Jun 29th, 2018 - 10 mons ago
I have an issue with Square Cash too
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Seen by 2 customers so far
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GetHuman-bpinter started working on this issue
Jun 29th, 2018 4:35am