My son used Cash App to pay for tickets to a sporting event and the person never sent t...

GetHuman-bpinter's customer service issue with Square Cash from June 2018

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Help with my Square Cash issue
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Square Cash doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-bpinter will want to follow the link below to head to their help center. We will check on GetHuman-bpinter later to make sure it's all set or try to help escalate.
The issue in GetHuman-bpinter's own words
My son used Cash App to pay for tickets to a sporting event and the person never sent the tickets, even after repeated requests from my son. But she accepted the money, of course. We have all of this documented in text messages. This is FRAUD and stealing. I expect that you can help retrieve the money, and need your help in doing so. We have her CashTag and phone number that she texted from. How can you retrieve our money? I can only assume that she has done this before and will continue to do this if you don't help stop it. A response that there is nothing you can do is not sufficient. When something like this happens, do you report it to some agency? I want to understand more about what you do when this happens. I would prefer to speak to someone, but am providing my email below as a first contact point. Thank you.
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Square Cash

Customer service issue
Reported by GetHuman-bpinter
Jun 29th, 2018 - a yr ago
I have an issue with Square Cash too
Fixed
Seen by 5 customers so far
Similar issue to 1548 others
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Items needed
Account holder name
Account number
Billing address
Last 4 digits of Social Security number
Timeline
GetHuman-bpinter started working on this issue
Jun 29th, 2018 4:26am
GetHuman-bpinter indicated the issue is not fixed yet.
Jun 29th, 2018 11:51pm
GetHuman-bpinter indicated the issue is not fixed yet.
Jun 30th, 2018 8:36pm