I would like to talk to somebody if possible. I’d like to talk about issue I had with y...

GetHuman3239615's customer service issue with Sprout from July 2019

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The issue in GetHuman3239615's own words
I would like to talk to somebody if possible. I’d like to talk about issue I had with your manager. The location is in Tustin off of Newport and the managers name is Victor. I asked for a store manager he said he was it. Let me start from beginning . I arrived at the store with one of my close friends I just got off work and we got done playing a baseball game. So I wanted to go into the restroom and clean up a little bit as in change my pants and brush my hair . Before I went shopping. There was about seven people in front of me and one lady had her child with there is only two toilets. So as I waited I decided to brush my hair over the sink of course.My acquaintance. I’ve never been to this store before.my Freind got to use the restroom before me. When she was done she decided to go shopping she told me should be out there shopping and I said OK I’m still waiting for the stall open it took maybe * to * mins til one become available. She said when she walked out there was a man standing out in the hallway with two females which turned out to be the manger. I was the last one. At this time it’s been about five minutes I had got a chance to change my pants and use the restroom and I was just picking up my stuff to go and I hear a loud boom. And it was the bathroom door is basically kicked open I almost had a seizure. That’s how much it frightened me I didn’t know what to do. And then I hear a man’s voice screaming. You need to leave you need to leave you need to leave now this is not a cleaning room get out get out of my store. I said excuse me what are you talking to me. He said your in the bathroom still so yeah with a mocking voice. My heart started racing and I started sweating grab my chest because I was scared that I was gonna have a seizure I was so upset and scared . I was confused I was flabbergasted and blown away I didn’t understand was going on I didn’t even have a chance to wash my hands because I was frightened by the situation this man was standing there with the door open. And there was a crowd of customers who stop to watch what was going on that’s how loud this man was. I have PTSD Severely I actually am surprised I didn’t have a seizure because of how *Startled it was by this person who had no right whatsoever to speak to me that way. Kick the door in and starts scream at me OK I don’t understand why this man did that. Second of all why him being a male tells me that he’s been staying at the door for an hour OK that’s really strange that Stocker mode very creepy. Told me that it was not a cleaning room and that I was an allowed to brush my hair brush my teeth in the bathroom and I need to leave because it’s not a cleaning i’m not allowed to bathe in there. First of all I never seen Any kind of sign stating that was a time in the bathroom. OK. Second of all he told me that he had wait at the bathroom door for hour which is a lie. I wasn’t even there for an hour. I came straight from the car with my girlfriend into the store and Went to the bathroom to change before we went shopping . I was in there after waiting my turn *mins max before he kicked the door in . I asked for the gentleman I didn’t know there was a time limit on the bathroom which does not look you posted OK I didn’t know you cant brush your hair in a woman’s bathroom very strange OK I didn’t brush my teeth but if I wanted to why can’t I. I told him what I was doing changing my clothes he said yeah right u trying to Bath. Him and two of employees where laughing at me as if this was funny making me so upset im in tears. The employees where female why did he ask one of them to come in to talk to me to see if I was doing any thing wrong He could’ve handled situations so different and so much more professional Some manners and some dignity. But no he went straight psychotic kick in the doors and screaming at me my face or tell me to get out for no reason no reason whatsoever to even talk to me that way and I did nothing wrong. If I would’ve recorded you know I would’ve probably sent it to the newspapers I was about it I have seizure and I was in tears about how unprofessional how unreasonable and have a I was treated for no reason this man I thought he was on drugs really. No One should be discriminated against because of my color because I’m female I’m not sure but this was where the line you need to reprimand him for the situation. It’s really could’ve been really bad for your company. it’s really could’ve been really bad for you Company I mean you could’ve lost a lot of money I would sued if I did have a seizure. I have been a loyal customer to sprouts for *** years all my family shops there I love sprouts this is my favorite stores I live in South County. Laguna Hills which I understand is a nicer neighborhood then Tusin but is the reason for there to be any reason be treated differently but depending on the cities. I have nightmares because of this. So when I was leaving I did make a purchase before I left the store and my Freind did as well. When I finally found her Because you got separated and I was disoriented because of the situation and being so upset my blood pressure must’ve been up the roof. I didn’t even get to give myself my insulin shot because I diabetic because of the situation.I told her what happened and she went back and talk to the manager and he said that he and waiting an hour for someone to leave the bathroom and she said no your lying because I Direct with this person I know how long you’re in the bathroom because I was there when I walked out you were standing outside the bathroom when she walked out. He didn’t think I had a beer with me who could be my witness and how long it took me in the bathroom and I would love to see the tapes.Please get back to me a soon as possible I would resolve this issue I have been deeply wounded by this situation and definitely scarred by the discrimination that was Projected on to me for no reason.I hope that this will not continue with any other person and that this manager is taking courses on the customer service and I’m headed interact with the customers and people in general for the wrongdoing. I hope to hear from you soon thank you. Do you have any questions please contact me and if you like to talk to my friend was with me to get there so the story as well that’s all fine with me too.************ This is my cell number. Feel free to call

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Sprout

Customer service issue
Reported by GetHuman3239615
Jul 13th, 2019 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 641 others
0 customers following this
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Timeline

GetHuman3239615 started working on this issue
Jul 13th, 2019 1:29am
GetHuman3239615 indicated the issue is not fixed yet.
Jul 24th, 2019 10:46am