I want to know WHY...Sprint sent a **.** bill (which I never got or was contacted about...

GetHuman-spinl's customer service issue with Sprint from December 2020

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The issue in GetHuman-spinl's own words
I want to know WHY...Sprint sent a **.** bill (which I never got or was contacted about) to a collection agency. I am VERY upset about it. So much so, I did not call because I am afraid I would say some unsavory things. I received a collection bill from LC Systems saying you guys had turned over my account to them. For What? I still have my ph with T-mobile and transferred my original telephone no over to them. I have been paying my bill to them regularly every month for about * or * months. Now this? When I switched from Sprint over to T-mobile I was advised to..not worry. Any billing left over from Spirnt would just be transferred over to T-mobile. Its not the ** dollars which is the issue. Its the Way you guys did it. I never knew anything about me owing you ** dollars. You just switched me over. You never contacted me about a **.** due.And NEVER notified me of this money being due. What happened? This is so..UNSPRINT LIKE. Please advise. Why are YOU ******** up ,u credit report. I want this issue resolved. The old billing no is the same as the new one I am currently using. ****-***-****. I want this issue resolved without ******** up my credit. I feel it was your fault. You told me to not worry when I switched to my t-mobile plan and everything would just carry over. Why did you send a ** billing to a collection agency without contacting me what was due?*Thankyou...Elvira C. Wright

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Sprint

Customer service issue
Reported by GetHuman-spinl
Dec 7th, 2020 - a year ago
Not resolved
Seen by 29 customers so far
Similar issue to 1680 others
0 customers following this

Timeline

GetHuman-spinl started working on this issue
Dec 7th, 2020 8:57pm
GetHuman-spinl indicated the issue is not fixed yet.
Dec 8th, 2020 3:30pm
GetHuman-spinl indicated the issue is not fixed yet.
Dec 8th, 2020 3:31pm
GetHuman-spinl indicated the issue is not fixed yet.
Dec 8th, 2020 3:34pm
GetHuman-spinl indicated the issue is not fixed yet.
Dec 8th, 2020 4:06pm