I mailed my payment after finally receiving a bill in mail. It should have posted by no...

GetHuman4615085's Payment Arrangement issue with Sprint from May 2020

Help with my Sprint issue
First: share to improve GetHuman4615085's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman4615085 may need:
Phone number, Account number, Account PIN, Account email, Service address, Name, and IMEI number
Top Tip from another customer
If you are unable to make a payment or need a refund for a payment you will need to contact Ocwen immediately.
The issue in GetHuman4615085's own words
I mailed my payment after finally receiving a bill in mail. It should have posted by now, but my service was shut off at **:** yesterday. I put through a payment by phone. Wasn’t good enough, demanded more to have phone turned back on. I’ve been back and forth with Sprint for over a year about account issues. Spoke to service rep while ago and thought I had finally had my billing issues straightened out only to receive paper bill late and get my service shut down in the middle of emergency with my son. The rep pledged I wouldn’t lose service because of my ability or inability to pay during Covid crisis. Well so much for that!!!! Now my checking account’s drained and have barely enough to live on until next month!! *To summarize I’ve now made * payments in less than a week. I was promised all late charges removed too. *What has to happen for me to get good customer service?!

GetHuman4615085 did not yet indicate what Sprint should do to make this right.

How GetHuman4615085 fixed the problem

We are waiting for GetHuman4615085 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Sprint's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Sprint issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Sprint

Payment Arrangement issue
Reported by GetHuman4615085
May 22nd, 2020 - 3 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 1288 others
0 customers following this

Timeline

GetHuman4615085 started working on this issue
May 22nd, 2020 7:27am
GetHuman4615085 indicated the issue is not fixed yet.
May 24th, 2020 3:22pm