I mailed my payment after finally receiving a bill in mail. It should have posted by no...

GetHuman4615085's Payment Arrangement issue with Sprint from May 2020

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If you are unable to make a payment or need a refund for a payment you will need to contact Ocwen immediately.
The issue in GetHuman4615085's own words
I mailed my payment after finally receiving a bill in mail. It should have posted by now, but my service was shut off at **:** yesterday. I put through a payment by phone. Wasn’t good enough, demanded more to have phone turned back on. I’ve been back and forth with Sprint for over a year about account issues. Spoke to service rep while ago and thought I had finally had my billing issues straightened out only to receive paper bill late and get my service shut down in the middle of emergency with my son. The rep pledged I wouldn’t lose service because of my ability or inability to pay during Covid crisis. Well so much for that!!!! Now my checking account’s drained and have barely enough to live on until next month!! *To summarize I’ve now made * payments in less than a week. I was promised all late charges removed too. *What has to happen for me to get good customer service?!

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Payment Arrangement issue
Reported by GetHuman4615085
May 22nd, 2020 - 3 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 1288 others
0 customers following this


GetHuman4615085 started working on this issue
May 22nd, 2020 7:27am
GetHuman4615085 indicated the issue is not fixed yet.
May 24th, 2020 3:22pm