We purchased a phone and we are trying to activate it with Ting mobile, but they are sa...

GetHuman4093360's customer service issue with Sprint from December 2019

Help with my Sprint issue
The issue in GetHuman4093360's own words
We purchased a phone and we are trying to activate it with Ting mobile, but they are saying it is still under financial obligation. We need to have the imei checked and have the red flag removed as your store says it is clean. I've been going around in circles with this. can you help?? IMEI-***************

GetHuman4093360 did not yet indicate what Sprint should do to make this right.

How GetHuman4093360 fixed the problem
We called Sprint directly and they were able to unlock the phone
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Sprint

Customer service issue
Reported by GetHuman4093360
Dec 27th, 2019 - 2 years ago
Fixed
GetHuman4093360 shared how to fix
Seen by 9 customers so far
Similar issue to 1079 others
0 customers following this
Items needed
Phone number
Account number
Account PIN
Account email
Service address
Name
IMEI number

Timeline

GetHuman4093360 started working on this issue
Dec 27th, 2019 8:07pm
GetHuman4093360 confirmed the issue is fixed. Hooray!
Dec 30th, 2019 12:12am