Sprint Customer Service Issues

I informed the staff at the point of sale that I intended to purchase the phone. I was under the impression that I was buying the phone and making payments for it. However, I have recently discovered that it is actually a leased phone. I have been consistently paying $[redacted].00 per month, which I find to be excessively high but I continued to make the payments. Upon visiting on Friday to pay my bill, I was informed that the monthly cost has increased to $[redacted].00 due to a discount that lasts for 18 months, a detail that was not initially communicated to me. This lack of transparency has left me feeling deceived and taken advantage of solely for the sake of making a sale. I have found that as a new customer, I could acquire a plan with a phone for only $65.00 per month. I am inquiring whether it is justifiable to continue paying $[redacted].00 per month. My proposal is to settle my overdue balance at $85.00 and then proceed with monthly payments of $85.00 moving forward. Kindly inform me if this arrangement can be accommodated. Thank you.

I was a Sprint customer for over two years. I wanted to upgrade my phone and switch to a more affordable plan. However, after spending nearly four hours in the store, I realized the plan was not cheaper as promised. I promptly canceled the new plan and phone purchase. I paid off all dues on my old account before canceling the new plan and returning the phone. In September [redacted], I received a bill from Sprint for $[redacted].17, which I believe is erroneous. I have proof that I have not used their service on my old phone since canceling in July [redacted]. I am unwilling to pay the extra amount and feel there has been a misunderstanding that needs to be resolved.

While in Prague, I followed Sprint's instructions to receive a text link for their service upon turning my phone on, but after 6 hours, I still haven't received it. Attempting to connect to sprint.com leads to an "access denied" message, preventing access to Sprint's online sites. I have reached out to Customer Care via email as a last resort. Despite having international roaming enabled with my plan, which should include free basic text and data, I am without service. I had planned to purchase the $5/day data plan for faster service. Currently, I am only able to access my AOL email, but the concern remains that if I face any issues with that account, I won't be able to receive a security code by text due to the lack of cell service, resulting in potential lockout. Having been a loyal Sprint customer for two decades, the frustration of not being able to connect as promised has led me to consider switching carriers upon my return home. Another traveler with T-Mobile was instantly connected upon arrival, leaving me feeling dissatisfied with Sprint's service. Any prompt assistance would be greatly appreciated. I am using a Samsung Galaxy S8.

I am looking for a way to improve the service in my house, and I was advised by a Sprint store employee to contact Sprint customer service about getting a magic box. I believe I should have good service at home, but unfortunately, I am experiencing issues with accessing the internet and cable service. I simply want to use my phone, watch shows, listen to music, and send messages without any interruptions. It would be greatly appreciated if Sprint could send me a magic box to help me access my phone and apps without constant loading problems. Thank you.

A Sprint representative informed me of the steps required to qualify for a 16-month lease for an iPhone 11 Pro Max upon upgrading. I followed the instructions and paid off the buyout for my current phone, as advised. However, I encountered issues in obtaining the promised offer. Despite speaking with several representatives in the past few days, each one provided conflicting information and failed to resolve my dilemma. I am dissatisfied with the apparent bait-and-switch tactic employed in this situation.

I bought two Samsung S10 Es in March, and ever since the purchase, I've been experiencing poor audio and reception. Despite contacting customer service multiple times (please check call log pin # [redacted]), the only solution offered was to send the phone to Samsung for repair without a loaner phone option. Assurian gave me a similar outcome when I consulted with Hanna. Previously, Sprint Care sent replacement phones for known internal antenna issues, but even after receiving replacements for both me and my husband, the problem persists. This situation has been frustrating as we cannot make calls or experience decent sound quality most of the time. Having been a Sprint customer since [redacted], I never encountered such issues until getting the S10 phones. Suggestions like purchasing a landline phone from the Sprint Corporate store in Richmond, IN, were unhelpful. After trying all tech support suggestions, being asked to pay off our current malfunctioning phones and upgrade is not a practical solution. Visits to a Samsung store and following troubleshooting steps as advised haven't resolved the issue. My contract guarantees a working phone, and Sprint is failing to provide this service. I request two working phones or a release from the contract without any fees so I can switch providers. The customer service team is friendly, but the management lacks helpful resolution skills. Virginia S. [redacted] [redacted] Pin # [redacted]

I placed an online bet and encountered issues with Sprint customer service regarding a refund for a phone I returned. After multiple calls and visits to the store, I was given conflicting information about the refund process. Despite being told different timelines for the refund, I have not received the promised $32.52 back. The back and forth between customer service and store visits has been frustrating. I was assured a 30-day risk-free satisfaction guarantee upon purchasing the phone on April 12th, but the refund process has not been smooth as promised. I've been asked to wait various amounts of time without seeing any results. The situation with Sprint has become disappointing after what was initially a guarantee of total satisfaction.

Hello, my name is Anna M. It has been about a year or less since I had a plan under my name with your company. I canceled due to the lack of signal. Even though they offered a magic box, we opted to cancel the entire plan. We were prepared to pay any necessary fees to terminate the plan without any additional charges. After the issue with returning the phones was resolved, we confirmed with the store that there were no outstanding tasks or payments required. However, a month later, we were surprised to receive a bill for $58 for a service we didn't even use, despite being assured that everything was settled. We disputed the bill, thinking it was resolved, but my bank recently notified me that it has been sent to collections. I am willing to pay the amount to clear it from my credit.

On October 4th, I bought a phone from the Sarasota, Florida Sprint store. Initially, I was informed my monthly bill would be around $73.00 plus tax. To my surprise, my first bill was for $[redacted].00. During the purchase, I was told I qualified for the Senior Program at a discounted rate, which was approved by the manager present. However, I was later informed I needed to wait three months to be eligible for the senior discount after Sprint verifies my age. Despite providing my driver's license as proof of my age (77 years old), Sprint insisted I wait. Disappointed with Sprint's service, I wish to cancel my phone service with number [redacted] due to the excessive charges. Recently, the phone was damaged in an accident, and I cannot afford the repair costs. Moreover, I encountered issues accessing my online account and was advised to create a new one at the store, yet the insurance cancellation which would have reduced my bill did not reflect in the recent bill. Following unsuccessful attempts to resolve this matter at the store and online, I urgently request Sprint to cancel my phone service to end this ongoing dissatisfaction.

I recently bought a new iPhone 11 Pro from the Wireless Revolution store located in Livonia, MI. I had an unfortunate experience with the manager, Abir Seba, regarding privacy concerns. Despite agreeing not to delete the data from my iPhone 7 until data transfer confirmation, I was told upon return that my phone was wiped and sent away. This incident has left me disappointed and I have reached out to Sprint, lodging multiple complaints. I am adamant about ensuring that my phone, with its specific serial number, is in Sprint's possession and has not been compromised by any third party. I work in the medical field, and the sensitive information on my phone, such as images from medical procedures, must be handled with extreme care. I will continue to press Sprint for answers until I am sure that my data is secure and not accessible to unauthorized parties. The manager's actions have left me concerned about the security of my private information. I urge Sprint to address this issue promptly. Thank you. -Will Gilbert, [redacted]

I recently encountered an issue with what I thought was Sprint but turned out to be a fake service. I discovered this through the RoboKiller app, recognized by the FTC/FCC. Strangely, my Sprint number seemed fine, but my account within the app showed a federal agency designation and when tapped, displayed a suspension message. Despite reporting the issue to Sprint, FCC, and Apple, I have faced challenges in accessing my backups, downloading new versions, and receiving AppleCare tech support. Sprint has failed to provide the promised assistance, leading to further complications such as losses and hacking incidents. The recent T-Mobile merger with Sprint, approved by the FCC/FTC, has raised concerns about monopolistic practices and implications for consumer welfare and competition in the market. It is disheartening to see regulatory bodies potentially favoring corporate giants over fostering fair business practices and protecting consumer interests. The situation is unsettling, and it is crucial to remain cautious and vigilant against such developments.

I purchased two iPhone XR's on the 19th, one for myself and one for my fiancé. Unfortunately, we have now broken up, so I no longer need two phones. Additionally, I am receiving calls for someone named Elizabeth Lopez from bill collectors on my new phone. I was told in the store that I could switch my phone number back to my previous one during activation. I would like to return the phone and reactivate my old number, [redacted], under the account with Jack J. as the primary and myself, Jamie G., as the secondary. Jack has already released the phone, and it should be deactivated soon. Any assistance with this would be greatly appreciated.

I opened a new account with Sprint at the local store in Longview, Texas on Monday, November 18, [redacted]. Unfortunately, since then, I have noticed multiple errors on their website when I try to access my account at sprint.com. These errors include the bill amount being incorrectly inflated by over $[redacted] monthly, two names on the account being misspelled, phone numbers being linked to the wrong billing amount on the statement, and being charged monthly for accessories that were supposed to be free from the French Sprint store. With all these issues, I prefer calling instead of using the chat function on Sprint's website as I worry that back-and-forth texting will be time-consuming. I hope to address and resolve these concerns promptly.

I recently transferred my phone number from my ex-husband's account to mine with Sprint to avoid cancelation fees. Connecting with Sprint for over a decade, I was assured that I wouldn't encounter any termination charges when making this change. They mentioned transitioning my lease to my new account with the same number. Unfortunately, after the transfer, Sprint insisted on charging my ex-husband $[redacted] for the phone purchase, $[redacted] for service charges (which I now cover), and a $[redacted] cancellation fee, which I've refused considering I remained with Sprint. To add to the ordeal, they disconnected my son's phone under my ex's account, leaving him without service for two weeks while I was abroad. This situation is distressing, and despite my loyalty to Sprint, resolving these issues has been challenging.

I have noticed that my bill has been consistently high for the past two months. On the day the payment was due, there was a charge attempt for $65.29 which didn't go through. I made the payment the next day, but my phone service was still disconnected. My plan should be $65 a month plus $31.75 for my phone, with only one month left to pay it off. However, last month I ended up paying $[redacted]. Now I am being asked to pay $[redacted] on top of the $65.29. I feel frustrated with this situation and believe my bill should be lower considering my minimal usage of calls, texts, and internet without additional features. I want this resolved, Sprint.

I made it clear that I would pay my bill on December 6th at the Iowa City Sprint store. There was an error in billing me early, and as a new customer, I need to pay on Friday, not today. I politely asked to be directed to the right department to arrange this and avoid disconnection and a $40 fee. The person I spoke to was unhelpful and rude, not considering my $[redacted] spending limit and $[redacted] balance. I fear disconnection and extra charges during the holidays. Please assist me in resolving this for the quality service I expect to receive. Dannylle Hillier Acct code [redacted] Phone numbers [redacted] & [redacted]

I recently added another phone to my family plan and had my personal number ported over, resulting in a couple of temporary numbers assigned. Currently, my iPhone is displaying one of these temporary numbers in settings and when I text. I need to ensure that my ported number, [redacted], is the only one listed on my phone. I have a new job starting soon and I want to have this sorted out before heading in tomorrow. Additionally, I need to verify that my bill is accurate. A previous interaction with customer service was not helpful, which was frustrating.

I recently ported my cell phone number to [redacted] less than a month ago. Tomorrow, on 12/13/19, I plan to pay my bill at the store in cash by 3 pm because my card was compromised and is now deactivated. I relocated from Ohio to NC, making it challenging to handle my phone finances. As a new customer, I've experienced issues with incorrect information and lower service quality than expected. I urgently need to maintain uninterrupted service. Currently, I have no internet access, and my calls frequently drop due to the lack of 4G coverage. Thank you for your understanding and assistance. Sincerely, Pauline J.

Dear Sprint Customer Service, I recently purchased an iPhone X from a second-hand owner. Initially, the phone worked fine with my local networks in Algeria. However, after I restored it, the device no longer recognizes any SIM card and displays a "no network" message. Upon researching the IMEI, I discovered that your company has locked the phone. Could you please assist me in identifying the issue and provide guidance on how to resolve this matter? IMEI: [redacted][redacted] Thank you, Badreddine

While dining at Jack in the Box, I absentmindedly left my phone on the counter while I poured my drink. Upon realizing it was missing and searching for it, I dialed my number and to my surprise, a lady answered. She explained she took my phone because she had lost custody of her child and needed it for a journey to Mexico. Using the Find My Phone app, I tracked my phone to Brownsville, as she was boarding a plane with her child. I contacted the authorities, but they were unable to assist in the situation.