Running a promotion online. They wouldn’t honor it!!

GetHuman2391264's customer service issue with Sprint from March 2019

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The issue in GetHuman2391264's own words
Upgrade online to pick up my phone from my local store that same day. ... I have been lied to by your company five times this week. Was promised a call back from customer care yesterday that I DID NOT receive. I was unhappy before this but now I’m just p***ed
I want credit on my account for that promotion they were running.
I have been a customer for over ** years. I will not renew once my lease is up.
I’ve called and called and have sat on hold until I’ve became completely frustrated and hung up. I’ve also chatted with sprint employees but it takes waaaayyyyy to long for them to respond much less help in any way
I have an issue with Sprint too
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Sprint

Upgrading my device online
Customer service issue
Reported by GetHuman2391264
Mar 12th, 2019 - 5 mons ago
I have an issue with Sprint too
Not resolved
Seen by 3 customers so far
Similar issue to 5747 others
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Timeline
GetHuman2391264 started working on this issue
Mar 12th 1:08pm