My airrave is outdated and recently stopped working. I called last December (****) to...

GetHuman-elifmer's customer service issue with Sprint from November 2018

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The issue in GetHuman-elifmer's own words
My airrave is outdated and recently stopped working. I called last December (****) to request an updated device and was told it would be sent to me, but it never arrived. Now that our airrave is not working (despite attempts to reboot it), we are not able to use our phones at home. This is a HUGE problem, since we cancelled our home phone services in order to use sprint full time. If we cannot get the airrave replaced asap, we will be forced to transfer our service to a different provider whose signal is strong at our house.**Of course, I CAN'T CALL to sort this out because the airrave isn't working and I have no service at home. And, it is impossible to get a chat window on the website. One of our biggest reasons for staying with Sprint was their customer service, but hat has been lagging lately. I've been a customer since **** and am feeling disappointed that it is not easier to get in touch with someone who can help.
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Sprint

Customer service issue
Reported by GetHuman-elifmer
Nov 2nd, 2018 - a mon ago
I have an issue with Sprint too
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GetHuman-elifmer started working on this issue
Nov 2nd 3:35pm