I took my phone to hub heights store to be repaired for cracked screen said it would ha...

GetHuman-skunkle's customer service issue with Sprint from October 2018

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The issue in GetHuman-skunkle's own words
I took my phone to hub heights store to be repaired for cracked screen said it would have to be sent out for repair * days no loaner phone available, called next mon loaner was in but they couldn't hold phone until I could get there so I rushed over then it was going to be *.* hrs before loaner ready so * trips for that part, called after * day of not receiving phone back, they said it was shipping to them on wed, ** min later they called said it was in. made apt to pick up, at that point phone was upgraded from g* to g* for whatever reason during swap I asked that everything be backed up to sd card, well all contacts and photos were lost and irretrievable from loaner phone. I then asked if they were going to give me a case or a discount since sprint upgraded phone now my old ** dollar otter box case and glass screen saver was useless and I need new case they stated there was nothing they could do. i think a new case and screen saver should be given by sprint since I did not ask for phone upgrade, so why should it cost me more, plus all lost data by tech etc and poor customer service in response to the issues. *thanks
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Customer service issue
Reported by GetHuman-skunkle
Oct 19th, 2018 - 3 mons ago
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Oct 19th, 2018 12:16pm