I was lied to about service in my area. I had switched to sprint over the phone, and to...

GetHuman-akitakis's customer service issue with Sprint from October 2018

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The issue in GetHuman-akitakis's own words
I was lied to about service in my area. I had switched to sprint over the phone, and told I may not have the best data coverage, I would not have a problem with calls. As it happens the following day my parents came in, who have sprint service. They not only had no data coverage in my area, they had no cell service at all. I called that day to cancel the service. Unfortunately, they had already shipped phones to me. I was told the account can be canceled, and they would send me the shipping label and bags to ship the phones back. When the phones were received back they would refund the shipping charge they had charged me originally. The return packs came, phones were shipped back, and received. *A month later, not only have I not received my refund, I have a bill from them. *I want my refund, and I want to know I don't have a bill due.

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Sprint

Customer service issue
Reported by GetHuman-akitakis
Oct 17th, 2018 - 4 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 3342 others
0 customers following this

Timeline

GetHuman-akitakis started working on this issue
Oct 17th, 2018 5:15pm

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