My phone connects to the Frontier WiFi in my living room or to my daughter's WiFi when...

GetHuman1352544's customer service issue with Sprint from October 2018

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The issue in GetHuman1352544's own words
My phone connects to the Frontier WiFi in my living room or to my daughter's WiFi when I am at her house, no problem but it will not let me use WiFi calling because it says my street address does not exist! I live in an apartment complex that was opened in ****, and many of my neighbors use WiFi calling. This phone is part of a family plan and other members are able to make WIFi calls when they are in range of a WiFi base. I had hoped to make this phone my main phone but am unable to do this if the WiFi does not function. I have a ZTE phone and Frontier provides WiFi. Whenever I try to register my location I get an error message that this street does not exisit Any sugestions?
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Customer service issue
Reported by GetHuman1352544
Oct 16th, 2018 - 2 mons ago
I have an issue with Sprint too
Not resolved
Seen by 2 customers so far
Similar issue to 3316 others
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GetHuman1352544 started working on this issue
Oct 16th 2:43am