I talked to a Sprint representative on ******* about switching to Sprint. Was told I wo...

GetHuman1317103's customer service issue with Sprint from October 2018

Help with my Sprint issue
Top Tip from another customer
To cancel your AT&T account you will need to call into support. But before, you should find another provider and check to see if your number is portable, meaning you can bring the phone number to another company.
The issue in GetHuman1317103's own words
I talked to a Sprint representative on ******* about switching to Sprint. Was told I would have ** days to try it. He checked my address and said that I would have Good service. Received the * phones on******* in the afternoon. The service stinks, I couldn't even call from my living room. I tried to return them to the Sprint store in Bucyrus, OH, he was taking care if someone else, he asked why we were there, we waited for awhile and left. Please inform me of what to do next. I don't want your service or your phones and I don't feel that I should have to pay for anything! Thank you, Carmen Fitzpatrick

GetHuman1317103 did not yet indicate what Sprint should do to make this right.

How GetHuman1317103 fixed the problem
I went to the Sprint store the next day,and was told he couldn't help me because I purchased them on like. I called customer service and explained everything, he talked to the supervisor and said he would send me the return kits. It is my understanding there shouldn't be a problem. As long as they are in good shape when they receive them, I should owe nothing!
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Sprint

Customer service issue
Reported by GetHuman1317103
Oct 11th, 2018 - 3 years ago
Fixed
GetHuman1317103 shared how to fix
Seen by 10 customers so far
Similar issue to 3240 others
0 customers following this
Items needed
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Name
IMEI number

Timeline

GetHuman1317103 started working on this issue
Oct 11th, 2018 4:04am
GetHuman1317103 confirmed the issue is fixed. Hooray!
Oct 12th, 2018 11:30am

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