Hi, **I tried to contact you on your online service and that didn’t work. **I am sorry...

GetHuman-imogenfi's customer service issue with Sprint from October 2018

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The issue in GetHuman-imogenfi's own words
Hi, **I tried to contact you on your online service and that didn’t work. **I am sorry to be the bearer of bad news but I am very disappointed with the sprint service. **A month ago, I got my contract and was told it would be $** per month and now my bill is $**. I am a student and can’t afford this. **Furthermore, I gave my payment card and it was verified. Yesterday I tried to pay on the phone and the lady said it wouldn’t go through despite it being okayed before (international). She couldn’t give me my online details to try myself. It was ** minutes on the phone with no positive result. I am a student with * hours homework a day. I can’t afford his waste of time. She couldn’t provide me with the details to call early life to extend my payment either. Or enrol me as a student. **Furthermore, my payment is due tomorrow October *th and clearly I can’t pay it because now I can’t log in and cannot be provided with the information. **Please advise as what to do because I don’t want to have further payment implications. **The phone service sprint caller was great in her personable skills but ineffective in service. **Please advise how to proceed. **Imogen

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Sprint

Customer service issue
Reported by GetHuman-imogenfi
Oct 7th, 2018 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 3190 others
0 customers following this

Timeline

GetHuman-imogenfi started working on this issue
Oct 7th, 2018 4:56am

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