A friend changed his cell phone number to his mother’s landline number after she died...

GetHuman-joannpsi's customer service issue with Sprint from August 2018

Help with my Sprint issue
The issue in GetHuman-joannpsi's own words
A friend changed his cell phone number to his mother’s landline number after she died. He just left a message on my landline answering machine (caller ID identified it as a “wireless caller”). I tried to send him a text message and got a message stating that it was a landline. It is not, but how does this get fixed? His cell * is ***-***-****, and he does not have Sprint. My cell * is ***-***-****. Thanks.
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Sprint

Customer service issue
Reported by GetHuman-joannpsi
Aug 28th, 2018 - 4 mons ago
I have an issue with Sprint too
Fixed
Seen by 4 customers so far
Similar issue to 2396 others
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Timeline
GetHuman-joannpsi started working on this issue
Aug 28th 3:34pm
GetHuman-joannpsi indicated the issue is not fixed yet.
Sep 3rd 9:26pm