Son went to canada was charged data roaming charges called rep let them know he was una...

GetHuman995838's customer service issue with Sprint from August 2018

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The issue in GetHuman995838's own words
Son went to canada was charged data roaming charges called rep let them know he was unaware of being on data roaming or the fact it stayed there for two months after. Rep gave ref codes stating pay *** and *** would be waved. Was told wait for next bill cycle and credit would apply. Next cycle came bill was *** credit never was applied and they kept plan on roaming. Called again spoke to another rep was switched to unlimited family plan assured again all charges would be adj only pay *** plus fees waited again for next cycle now bill is ***. Three ref confirmation codes * reps later and bill is still messed up and they are threatening to cut service if I don't pay bill. At this point I refuse to pay a penny over my stated *** plus tax
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Customer service issue
Reported by GetHuman995838
Aug 15th, 2018 - a yr ago
I have an issue with Sprint too
Not resolved
Seen by 5 customers so far
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GetHuman995838 started working on this issue
Aug 15th, 2018 6:45pm
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Aug 15th, 2018 6:46pm