I purchased a iPhone *s today from the Facebook marketplace and I was told it was unloc...

GetHuman989024's customer service issue with Sprint from August 2018

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The issue in GetHuman989024's own words
I purchased a iPhone *s today from the Facebook marketplace and I was told it was unlocked for any prepaid service. Well it seems I was told wrong because I am trying to activate it with simple mobile powered by T-Mobile and it’s not alowing me because it’s saying sim is not supported and I must get the carrier to unlock it. I did a little research and it brought me to sprint is the phone it is “locked” to. I would very much appreciate it if you would be able to unlock this iPhone so I will be able to make very important phone calls this week, and also along with the fact that I bought the phone card and sim kit that would be completely worthless if this wouldn’t be solved. The imei* on the back of the iPhone is ***************
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Sprint

Customer service issue
Reported by GetHuman989024
Aug 14th, 2018 - a yr ago
I have an issue with Sprint too
Not resolved
Seen by 4 customers so far
Similar issue to 2003 others
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Timeline
GetHuman989024 started working on this issue
Aug 14th, 2018 3:18am