When I am at home, I am roaming, have little to no cell reception, my data does not wor...

GetHuman-akurpgew's customer service issue with Sprint from August 2018

3 views
 | 
1991 similar
 | 
0 following
Help with my Sprint issue
First: share to improve GetHuman-akurpgew's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-akurpgew to get a Sprint rep on the line!
Always use the GetHuman Phone tocall Sprint. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman-akurpgew may need:
Phone number, Account number, Account PIN, Account email, Service address, Name, and IMEI number
Top Tip from another customer
If you are having technical issues with your Sprint device then I suggest bringing the device into a store near you. You can use this locator to find the store - http://storelocator.sprint.com/locator/
The issue in GetHuman-akurpgew's own words
When I am at home, I am roaming, have little to no cell reception, my data does not work, calls are dropped and texted do not send. I was told by the Sprint rep that set up the phone service that I was with in the sprint network and that I would have no reception issues. I have called in and been told I am in fact, NOT in the sprint network and I was misinformed by the Sprint rep. This is a * line plan, and the only line that needs to remain active and uninterrupted is the original line. The other * lines need to be ended and I need the information on where to return the devices. I was also told by a Sprint Tech Rep that there would be no fees or charges of ANY kind due to the lie and misinformation given by the rep in order to make the sale.
GetHuman-akurpgew did not yet indicate what Sprint should do to make this right.
I have an issue with Sprint too
How GetHuman-akurpgew fixed the problem
We are waiting for GetHuman-akurpgew to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Sprint's attention and get better help faster. Tap below to get started.
Having Sprint issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-akurpgew fixes it.
This email address isn't valid

Sprint

Customer service issue
Reported by GetHuman-akurpgew
Aug 13th, 2018 - a yr ago
I have an issue with Sprint too
Not resolved
Seen by 3 customers so far
Similar issue to 1991 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-akurpgew started working on this issue
Aug 13th, 2018 9:52pm