When I am at home, I am roaming, have little to no cell reception, my data does not wor...

GetHuman-akurpgew's customer service issue with Sprint from August 2018

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The issue in GetHuman-akurpgew's own words
When I am at home, I am roaming, have little to no cell reception, my data does not work, calls are dropped and texted do not send. I was told by the Sprint rep that set up the phone service that I was with in the sprint network and that I would have no reception issues. I have called in and been told I am in fact, NOT in the sprint network and I was misinformed by the Sprint rep. This is a * line plan, and the only line that needs to remain active and uninterrupted is the original line. The other * lines need to be ended and I need the information on where to return the devices. I was also told by a Sprint Tech Rep that there would be no fees or charges of ANY kind due to the lie and misinformation given by the rep in order to make the sale.
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Customer service issue
Reported by GetHuman-akurpgew
Aug 13th, 2018 - a yr ago
I have an issue with Sprint too
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Seen by 3 customers so far
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GetHuman-akurpgew started working on this issue
Aug 13th, 2018 9:52pm