Have a collection agency saying sprint sent it. Sprint does not have an account number...

GetHuman964817's customer service issue with Sprint from August 2018

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The issue in GetHuman964817's own words
Have a collection agency saying sprint sent it. Sprint does not have an account number or phone number for me. They can't go any further and hang up on me.
GetHuman964817 did not yet indicate what Sprint should do to make this right.
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Sprint

Customer service issue
Reported by GetHuman964817
Aug 8th, 2018 - a yr ago
I have an issue with Sprint too
Not resolved
Seen by 12 customers so far
Similar issue to 1867 others
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Items needed
Phone number
Account number
Account PIN
Account email
Service address
Name
IMEI number
Timeline
GetHuman964817 started working on this issue
Aug 8th, 2018 2:00am