Just visited the local Sprint office and discovered that I have been charged for a numb...

GetHuman-kaygstew's customer service issue with Sprint from July 2018

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To cancel your AT&T account you will need to call into support. But before, you should find another provider and check to see if your number is portable, meaning you can bring the phone number to another company.
The issue in GetHuman-kaygstew's own words
Just visited the local Sprint office and discovered that I have been charged for a number (***.***.****) that I was told we had to give up when we received a bogo free * months ago. Apparently I have been charged $***month for this line. We we changed to the iphone we were never told we had to cancel the ***.***.**** phone ourselves. We thought the personnel at the store did this. We would like for this phone to be cancelled immediately and would appreciate a refund of $***.** for those eight months in which we were charged. Thank you. I look forward to hearing from you soon.
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Sprint

Customer service issue
Reported by GetHuman-kaygstew
Jul 26th, 2018 - 10 mons ago
I have an issue with Sprint too
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Timeline
GetHuman-kaygstew started working on this issue
Jul 26th, 2018 9:32pm
GetHuman-kaygstew indicated the issue is not fixed yet.
Jul 26th, 2018 10:33pm