I became a Sprint customer ** days ago at a franchise location in College Park, GA. I n...

GetHuman914146's customer service issue with Sprint from July 2018

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The issue in GetHuman914146's own words
I became a Sprint customer ** days ago at a franchise location in College Park, GA. I need to exchange one of the three phones I leased, and would have done so before the last day I have to exchange it, but the phone in question was stolen (yeah it's been quite a week), but then luckily it was returned to a sprint store where I picked it up earlier today. That franchise store told me I absolutely had to go to a corporate store to do this. But when I arrived at the corporate store, they told me I have to go to ANY location that is the EXACT same franchise company as the one I bought it at (different from the franchise earlier today). So I went to the closest one only to find it had SHUT DOWN, so then I went to ANOTHER, FINALLY, and had even spoken to them on the phone before arriving and was told they could absolutely exchange the phone (keep in mind I gave all my information to each location so it wasn't me leaving anything out), only to arrive and be told that actually, I have to go to THE EXACT SAME STORE I purchased the phones at, which happens to close in * minutes yet is an hour across town. So now the ** day exchange window is up, and I'm going to be told that I cannot exchange the phone tomorrow, but I want an extension because it was due to their employee's incompetentce.
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Sprint

Customer service issue
Reported by GetHuman914146
Jul 25th, 2018 - 10 mons ago
I have an issue with Sprint too
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Seen by 2 customers so far
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GetHuman914146 started working on this issue
Jul 25th, 2018 3:05am