Trying to view my account information is impossible, kept trying to set it up to no ava...

GetHuman-rogershi's customer service issue with Sprint from June 2018

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Help with my Sprint issue
Before contacting them, items GetHuman-rogershi may need:
Phone number, Account number, Account PIN, Account email, Service address, Name, and IMEI number
GetHuman-rogershi's next move: have a Sprint rep call.
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Tip from another customer
To change your account information just log into your Optimum account https://www.optimum.net/login/?referer=%2fpay-bill and you can see all your information there.
The issue and preferred resolution, in GetHuman-rogershi's own words:
Trying to view my account information is impossible, kept trying to set it up to no avail. Very frustrating and getting a person to talk me through it ...impossible.
I trust that Sprint will make this right and come up with a resolution that is fair.
Help with my Sprint issue
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Sprint

Customer service issue
Reported by GetHuman-rogershi
Jun 25th, 2018 - 2 mons ago
I have an issue with Sprint too
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Seen by 1 customer so far
Similar issue to 996 others
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Timeline
GetHuman-rogershi started working on this issue
Jun 25th 7:48pm