Sprint system is showing my iPhone *s, IMEI *************** as unlocked. I spoke to Ap...

GetHuman742571's customer service issue with Sprint from June 2018

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The issue in GetHuman742571's own words
Sprint system is showing my iPhone *s, IMEI *************** as unlocked. I spoke to Apple Care and the device is not unlocked. Have submitted my unlock case * times, need to speak to a manager to resolve issue.
GetHuman742571 did not yet indicate what Sprint should do to make this right.
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Sprint

Customer service issue
Reported by GetHuman742571
Jun 2nd, 2018 - 6 mons ago
I have an issue with Sprint too
Not resolved
Seen by 7 customers so far
Similar issue to 365 others
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Items needed
Phone number
Account number
Account PIN
Account email
Service address
Name
IMEI number
Timeline
GetHuman742571 started working on this issue
Jun 2nd 4:02pm