With me I was friends store at the location at marina square **** marina blvd in San L...

GetHuman3407242's customer service issue with Sprint Corporate Care from August 2019

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The issue in GetHuman3407242's own words
With me I was friends store at the location at marina square **** marina blvd in San Leandro California to try to fix my screen. Not only were they not able to fix my screen But while I was in there one of the sales associate by the name of John A falsely told me that if I paid $** a month for unlimited data on an iPad I would get the iPad for free. Not only did I specifically ask him to give me my receipt stating that that was true he did not give me the correct receipt he put it inside the box stating that I had an additional payment of $**.** a month plus the additional $** A month which obviously means I am not receiving the iPad for free nor did he ever indicate that I would be paying $**.** a month more. On the receipt that he handed me it did not state anything about the payment for the iPod each month only for the $** a month charge for the data. I feel so disrespected that the sales associate felt he can lie to me to my face a number of times that I asked are you sure that this iPad is free he never indicated that I would be paying payments for me. Now I have to waste more time going back to his location to confront his manager and returned his iPad . I am highly disappointed with his friends all the way I have been going through tremendous trouble trying to get my screen fixed and while I’m trying to do this I get scammed into buying an iPad I did not once.

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Sprint Corporate Care

Customer service issue
Reported by GetHuman3407242
Aug 11th, 2019 - 2 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 2580 others
0 customers following this

Timeline

GetHuman3407242 started working on this issue
Aug 11th, 2019 6:25pm

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