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The issue in GetHuman2845172's own words
Aet up an account and port * numbers to them ... Michelle Hayes****-***-**********@***.com** Ok, so I called your company " Sprint" on ******** to order * phones, service and port * numbers over. I wanted to do this & pick the phones up in store. I was told I could not do this. So reluctantly I went ahead with the order over the phone. In doing so an account was created. There were deposits required. I did not have the funds at the moment and said I would call back in a couple days. Phones were to be Samsung S**'s. Total cost was $**.**. I called back on ********. I gave the next representative the run down of what was going on. He then processed the order, Stated we would have the phones by Wednesday ********. Not real happy as my fiance and I trying to start a business but ok.. Wednesday comes and goes no phones, by Friday still no phones! So I call to find out what is going on. Representatives have no idea as to what is going on. They have been shipped to me at the right address, and that I will just have to wait and see if they show up by the following Monday. ********. That is all they could tell me. I'm not happy I have to wait even more time and loose even more money on my new business. We are trying to start our business how do we fo that with no phones!!! MONDAY ********* comes and goes STILL NO PHONES!! Call again to now be informed that the phones were indeed shipped out and then at Sprints request sent back to warehouse, not once but * times! But still no one can inform me why. It takes me several times calling in to finally hear that the reason why we haven't recieved the phones is because my account had been flagged for fraud. Not one representative can tell me the reason for the fraud flagging. Several more calls on my end now to find out I have to take * forms of ID in your verify it's me. So all this in the meantime and my debit card should have been refunded back the amount $**.** when your warehouse received the phone back last on *********. Now at this point I needed the money back to renew my drivers license to fix the fraud issue caused by your companies * representatives that started this whole thing. At this point * weeks NO SERVICE. NO REFUND. NO PHONES!!!!!! Took the required information into Yellowstone sprint store in Pocatello, Idaho only to be told they cant help because it's not a corporate store!! Then I called sprint on the phone again telling me a refund will be issued. Still no refund! At this point I am assured by a sprint representative e that i can go into local store and pick up phones. I choose the sprint store in Chubbuck, Idaho, (who at this point has spent almost * weeks helping me.) To pick up these phones I was promised and assured. Only to find out they don't have the S* Plus. (Which is what o originally ordered and never received. !!!!) So I call sprint back and I am told by a sprint representative I can get the S* phones at store with no deposit. Then I'm told at the store that I do infact have to have a deposit!!!!!! But now it's even more money for the deposit. My service in the meantime with Metro PCS expires *********. Now no service at all. I was told * to ** days for refund promised the Samsung S* plus . And a $**.** account t credit. Which then the now two accounts are cancelled. Then told by a representative " NO" again. I speak to another supervisor who now says * to ** business days for refund. I was lied to and given the wrong number for fraud department. Promised another $**.** credit and to cancel account. Are you joking? I cant get through the options to fraud dept. Because I don't have a phone number. Ask for supervisors call back lied to about being transferred to supervisors. *m crazy mad st this point. SATURDAY *********. I take my ID in to Chubbuck Idaho sprint store, they call it in and have it verified and get s new account started. At that point in * days with no service or answers from sprint. Still trying to start our business with no service or any answers from sprint. Monday ********* call about refund which should have been done no later than *********. To be told that the refund isn't going to be issued until identity is verified. Well that was done on *********. So now I'm told a case has to be opened on the refund of **.** and it will be * to * more business days. This is ridiculous over * *** weeks of **** I have been through with your company to still have no service I have spent over ** or **vhours trying to resolve this. In and out of store on the phone. U have lost possibly thousands of dollars trying to start our business and my customers have no way to reach us. May have to redo business cards, flyers etc. Because I may have lost the numbers being g ported to you. Already gave up on one number. But other number to be ported may is very important. What kind of company puts their customers through something like this. Absurd!! I think fair compensation is a new LG G* ThinQ for free. Just one, * most of free service and the$***.** gift card for porting my number. And the LG tablet that was being offered. Plus the initial $**.** And I want to pick this all up at the chubbuck sprint store. As they have been the only ones to help and do everything they can to assist in resolving this issue. So they deserve the credit. By the end of business TODAY Not tomorrow but TODAY at *:** p.m. CST.
How this issue has cost me so much time (***hours and fuel) and the loss of possible income we have insured trying to start our home based business.
Simply want a free phone (LG G*) and maybe a month or two of service at no cost. As we may have potentially lost far more in income and customer base.
Haven't been given a chance to be a good customer
Tried to email another dept. With no resolution.
I have an issue with Sprint Corporate Care too
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