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Top Tip from another customer
There are many ways to submit a complaint to DirectTV but the best option is to call in. If you call into DirectTV you are more likely to get a strong resolution than using http://www.directv.com/DTVAPP/global/contentPageNR.jsp?assetId=P1700006.
The issue in GetHuman2593532's own words
My name is marisol irizarry **Since last Tuesday March **th all I have gotten nothing but very bad experience one the tech at sprint store *** was very abruptly with me infront of everyone who was waiting I absorb him and time him he was ** min on the phone till I ask another gentleman that was very nasty also he turn around I don't know what he told him but he approached me with an attitude the gentleman name is Ricardo, Aranguren. I wanted the tech person to take a look at my phone because * hours of me landing from new York city the police department call my husband cell saying my mother kitchen cort on fire as I was explaining this to the tech he abruptly say obviously its burn I told him I can't tell I turn to a lady that was also waiting for assistance I ask her can you tell if this phone was burn she replied no. Then he went on saying he wasn't going to help me I ask for his name and last name also a number where I can put a complaint I get home he gave me a wrong number I Google corporate office for complaints and I dail it I explain to John what happen he apologize and said sprint doesn't tolerate employee like that he ask if he can look into it and will call me back. About ** min later he calls me and said to me they saying a different story so I ask for him to put us on * way cause theres two side of the story the truth and the lie so he place the call but he wasn't going to say anything just hear the gentleman that treated me abruptly didn't come to the phone it was a so co witness I ask him since you say you are a witness dud you not see me turn to the side and I ask the lady does this phone looks burn she goes no. I told him how we suppose to know you can tell cause you are a tech that's when he got up and didn't want to help that's when I ask him for his first and last name this been going on since last Tuesday I'm the power of attorney for my mom she ** years old and has a broken hip and pelvis. I spoke to so many people that I lose track John told me if I pay off the s* phone they he will be able to replace the phone not an UPGRADE!!!! I received the phone just a few minutes ago and this is a pre owen phone when John specifically said this is a replacement NOT and UPGRADE. I'm on the phone with a representative and she can't do anything about it. I'm at a point that I'm running out of patience does anyone has a care in the world my mother lives alone and if she doesn't hear from me she * have a panic attack *she has clog artery what you think it's going to happen to her. I dont even want to imagine what will happen to my MOTHER!!!! The people that work for sprint has poor edicated please I need someone to contact me today it's been * days going through the same channels nobody want to read someone else notes omg phone where I can be reach *** *** **** it's not my phone I need to return it to the owner pls someone give me a call
GetHuman2593532 did not yet indicate what Sprint Corporate Care should do to make this right.
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