I haven't gotten an on-going issue resolved even after several stops to Sprint store an...

GetHuman-lehicks's customer service issue with Sprint Corporate Care from February 2019

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The issue in GetHuman-lehicks's own words
I haven't gotten an on-going issue resolved even after several stops to Sprint store and hours of speaking to *-* different people at Sprint *** numbers. Each person has given me a different answer and I have no issue where the issue stands. *Bought a replacement phone on-line for one my son lost. Depending on who I've talked to it either isn't compatible with Sprint yet or it is. IMIE number of the phone was entered in system on *-**-** and system was updated. Was told to go to sprint corporate store and get a BYOP sim card. Sprint store told us phone wasn't compatible. Subsequent phone calls to Sprint CCS were useless. Was told by one lady update could take up to ** hrs(which was at *pm today *-**-**). Received no confirmation of this so called again and the lady tonight said phone should be fine and just needed a SIM card. Went into local Sprint store and guys there said phone wasn't compatible and never would be and belittled my understanding of the situation. Same sprint store had other employees who recommended buying cheaper phones on-line. So many contradictions from Sprint employees and a total lack of competence by everyone involved. Asked to speak to supervisors on numerous occasions and did not get through. Who can give us the correct info? I've never dealt with such a mess. Why can't I get the same answer from Sprint employees. Do any of them know what they are doing? Can a phone that might not have been a sprint phone be added to your system to work on the Sprint network and why does this answer vary from person to person?
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Sprint Corporate Care

Customer service issue
Reported by GetHuman-lehicks
Feb 28th, 2019 - 3 mons ago
I have an issue with Sprint Corporate Care too
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Feb 28th 4:26am