I paid for data for months and was told that it was a tower issue and it would be fixed...

GetHuman2246657's customer service issue with Sprint Corporate Care from February 2019

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The issue in GetHuman2246657's own words
I paid for data for months and was told that it was a tower issue and it would be fixed in a few days. It wasn't fixed so I called again and was told it was my phone. The lady helped me change the settings on my phone and it still didn't work. Today I had a sprint representative tell me that he did not believe that someone already helped me reset the phone. I told him about the lady and he said he did not believe me. I asked him if he was calling me a liar. He responded that he did not believe my story. After he accused me of lying to him I asked to speak to his supervisor. A man calling himself Joshua came on the line. Said he was the supervisor and Sprint would not be giving me anything for my lost money. I told him I would be contacting Sprint Corporate Officers. He stated it made no difference to him. So far I have emailed the top * people at Sprint including the CEO. IF This is not settled to my satisfaction soon. I will be emailing everyone again and contacting the local BBB. All of these issues and disrespectful behavior will also be posted on my social media. Joshua gave me a ticket number when I asked for some type of employee number so he could be identified. He refused but gave me the ticket number. Both of these people need to be taught how to deal ethically with customers.

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Sprint Corporate Care

Customer service issue
Reported by GetHuman2246657
Feb 20th, 2019 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 1964 others
0 customers following this

Timeline

GetHuman2246657 started working on this issue
Feb 20th, 2019 1:03am

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