When my family and I switched over to Sprint, we were promised some incentives for doin...

GetHuman-dmangel's customer service issue with Sprint Corporate Care from February 2019

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The issue in GetHuman-dmangel's own words
When my family and I switched over to Sprint, we were promised some incentives for doing so. We transferred over * lines. Below are the incentives promised:**. $** per line switched in store credit**. $*** Visa gift card for each line switched over**. Payoff final bill with Verizon**. Deposit into credit union account for $****phone for up to * phones (*-* weeks after switching over).**. Annual deposit of $*** to happen in December for remaining a customer ($***phone for up to * phones).*In November, I reached out to the store manager with our final Verizon bill. He says he submitted it through his indirect account executive and I would receive confirmation emails within ** hours with tracking numbers. I never received those Visa gift cards to pay off the Verizon bill and I texted him back. He has since stopped replying to me. So, the only incentive we have received was the deposit for $*** into our credit union account. None of the other incentives promised, which I have confirmed in a prior text with the store manager, have come about. I would like those incentives paid or the option to leave Sprint as customers, with our current equipment at no further charge, so I can go to a provider who gives their customers what they promised.

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Sprint Corporate Care

Customer service issue
Reported by GetHuman-dmangel
Feb 1st, 2019 - 4 years ago
Not resolved
Seen by 16 customers so far
Similar issue to 1856 others
0 customers following this


GetHuman-dmangel started working on this issue
Feb 1st, 2019 7:54pm