Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-dmangel may need:
Account phone number, IMEI number, Account PIN, Account Service Address, and Account Email
The issue in GetHuman-dmangel's own words
When my family and I switched over to Sprint, we were promised some incentives for doing so. We transferred over * lines. Below are the incentives promised:**. $** per line switched in store credit**. $*** Visa gift card for each line switched over**. Payoff final bill with Verizon**. Deposit into credit union account for $****phone for up to * phones (*-* weeks after switching over).**. Annual deposit of $*** to happen in December for remaining a customer ($***phone for up to * phones).*In November, I reached out to the store manager with our final Verizon bill. He says he submitted it through his indirect account executive and I would receive confirmation emails within ** hours with tracking numbers. I never received those Visa gift cards to pay off the Verizon bill and I texted him back. He has since stopped replying to me. So, the only incentive we have received was the deposit for $*** into our credit union account. None of the other incentives promised, which I have confirmed in a prior text with the store manager, have come about. I would like those incentives paid or the option to leave Sprint as customers, with our current equipment at no further charge, so I can go to a provider who gives their customers what they promised.
GetHuman-dmangel did not yet indicate what Sprint Corporate Care should do to make this right.
I have an issue with Sprint Corporate Care too
How GetHuman-dmangel fixed the problem
We are waiting for GetHuman-dmangel to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.